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The following report shall be based on the topic of operations management which is one of the prime aspects of the organisation. Operations management is described as the administration of business practices to enhance the overall effectiveness of the process. This is the prime aspect of the organisation and the report shall aim at exploring the business management practices through which the individuals can build up the strong sustainability within the organisation. Furthermore, the report will also explain the different operations as well as the theoryof quality management and the challenges that the organisation is facing. The approaches to managing the quality shall also be highlighted within the following report.
Executive Summary
The accompanying report has been focused on the topic of operations management and which can help businesses to manage their internal affairs. Further, the report has also explained the important concepts and theories of the management practices that can help the business to operate in the competitive sphere. The report has also helped in analysing the important concepts and the processes through which they can help in enhancing the business process. The report has also included some of the significant processes that shall help in enhancing the business's processes and that have also helped in the management of the product quality.
The aspect of operations and quality management is one of the significant aspects that help the business to increase the overall efficiency and that can help the business to sustain the competition. The improvements that have been made through the process of quality management shall help the business organisation to manage the customer base and that can also help in ensuring that all the customer requirements have been fulfilled(has micro, 2022). These practices include a vast planning process through which the individuals can aim at balancing the requirements of the consumers and deliver the best quality products to all their customers. There are different other aspects as well that are associated with the process of the quality management and these are described below:
1.1 Operations Management and the supply chain management
Supply chain management refers to the process through which the key production flow is handled starting from the raw materials till the end products that reaches the customers. Furthermore, the management of the organisations tends to make an effect upon the overall organisational productivity(HAYES, 2022). This also helps in properly supplying all the finished goods to the consumers within the given time. They shall also be able to manage the internal aspects with the help of this process. They are able to manage the different problems as well that are related to the supply chain management and that forms an integral part of the organisation(CFI, 2022). This makes sure that the business process is able to move quite smoothly and through which they shall aim at maintaining the different activities through which they shall point out the significant processes.
1.2 Total Quality Management and employee performance
The process of the total quality management is an aspect that helps in ensuring that the consumers can gain better products and they are able to work for the management of the internal affairs. This shall also help in bringing the relevant changes through the process and that can help in bringing certain number of changes within the processes as well(bachelorsportal, 2022). Apart from that, it also help in gaining the proper amount of the benefits through the processes. They shall be able to enhance the product range and maintain the profit margins. This is also included within the operations management process that seeks to help the customers get the proper number of services within the organisational context(studycorgi, 2022).
The organisation that has been chosen for this particular report belongs from the retail sector. This organisation also helps in understanding the important concepts that can help the businesses to understand the significant concepts that are related to the process. Furthermore, the chosen organisation is Morrisons which is one among the most famous supermarket chains in the UK and that has its headquarters Bradford, West Yorkshire, England. This organisation has the largest operating centres and almost operates in more than 497 stores all across the world. The organisation operates in the retail sector that is one among the largest growing sectors and that has the maximum use of the operation management activities. The current CEO of the organisation is David Potts(Morrisons, 2022). The organisation mainly produces drinks, food, clothing and others. This organisation earns the revenue of almost about £17,536 million per year as per the statistics of 2020. They also operate with a number of employees that almost equals to 110000. They seek to maintain the quality of their products that can allow the organisation to manage and to enhance the performance of the business process. They can also gain significant amount of benefits through this.
The management theories and practices are the ones that denotes significant processes through which the individuals can apply appropriate techniques to implement some of the significant process. They can also aim at highlighting some of the significant approaches through which the businesses shall be able to create and maintain their position in the competitive sphere. Furthermore, there are a wide range of management practices and theories and these are explained below:
Six Sigma:
This theory believes that forcing people to work hard is not the way out instead people should focus more upon the simplification of the different tasks that can help in making it quite easier for the business managers. This mainly focuses upon the quality of the overall products that ae utilised by the individuals. This is one of the effective processes that have been developed in the 80s. This also ensures that the business process is able to make the effective use of the techniques and the tools that help in eliminating the defects within the process, determines the causes of the errors and also reduces the chances of the errors. Furthermore, this is one such process that can be utilised at the time of extreme crisis and that also helps in significantly enhancing the overall profit margins. In some cases, after the pandemic, the organisations have faced a severe drop down in the profit margins and using this particular approach have helped them to significantly understand and to implement different processes that can help in creating a sustainable business performance(CFI, 2022).
Systems Management Theory:
This theory helps in providing alternative solutions to the planning process and that can also help in enhancing the overall process. This can help Morrisons to analyse the significant to analyse the planning process and shall also help them to make the changes within the planning process and that can prove to be very beneficial for the organisational context. They can help them to manage the processes within the overall context(CFI, 2021). Through this process they can also manage the internal affairs and that they can manage the processes within the process. They are also able to undertake the process through which the individual behaviour can also be regulated through the processes. Moreover, this shall help the businesses to understand the points that they should focus more on and the way they should conduct the business operations.
Lean Manufacturing:
This is a significant approach that helps in removing the elimination of waste within a particular operation management activity. This allows the individuals as well as the organisation to create a sustainable business by removing the wastage of the resources within the activities of the business. This is one of the methods that includes the lean production method and that allows the organisation to introduce a simple production system. Further, this helps in investing less amount of money within the production system and that can help in the reduction of the waste in the overall process. They can also implement different processes through which they might be able to receive a certain amount of benefits within the processes(HAYES, 2022). They can reuse the surplus amount in the existing products. The continuous improvement program allows the business to constantly keep in check the quality of the products and that might help in enhancing the customer base of the organisation. The last aspect that is included in this particular aspect is the metrics that are utilised for the measurement of the effectiveness of the products are also an important features that minimises the errors within the products.
4.1 Issue that is faced by Morrisons within the operation management practice
Since the outbreak of the pandemic, the organisations have been facing a number of problems and that had led to the reduced profit margins of the organisations. Further, this had also led to severe problems for the operations management of Morrisons. They were not able to undertake the practices properly as a result of which the productivity as well as the profitability of the organisation was impacted. Furthermore, the sudden dropdown in the demand of the products had created several issues for Morrison to effectively enhance the stock management process. Through this approach, the waste is minimised and that might help in managing the important advancements through this(Morrisons, 2022). During the pandemic, there had been a certain fluctuation in the demand of the products, that has reduced the chances of the businesses to make an effective contribution towards increasing and managing the chances of the business. They were not able to assume the related rate of production through which they can create a significant business process. The different other factors that have contributed to such an issue within the stock management approach are described below:
Globalisation: Getting the proper assumptions regarding the demand of the products in the global sphere is quite complex. The stock management of Morrisons becomes much more complex as a result of this which in return has an immense impact upon the business affairs as well as the position of the organisation.
Ethical Conduct: The ethical issues that are associated with the operational activities of the organisation can reduce the chances of the organisation to maintain the position. Further, Morrisons is not able to undertake the activities smoothly that also helps in distracting them from achieving the ultimate goals within the organisation. This is also an important factor that contributes in the rising issue associated with the stock management. The employees of the organisation might not feel it to be a moral obligatory to fulfil their roles and responsibility properly. This can reduce the chances of Morrisons to effectively conduct the business operations and to manage the stock(hashmicro, 2022).
Effective Communication: The communication is an important aspect that helps the businesses to strive through the existing competition and to minimise the rate of errors within the market. Further, after the outbreak of the pandemic, the physical proximity among the employees have increased and that has resulted in the reduced communication among the individuals. This has also become a probable cause for the increased rate of confusion among the members and that has also restricted them from achieving the significatory chances to achieve the benefits (kettering, 2022).
4.2 Use of the lean production to solve the issue related to the stock management of Morrisons
The lean production system might help Morrisons to get rid of the problems associated with the stock management. This can also be an effective option for the individuals to enhance and create a significant chance for the business to effectively reduce the other problems associated with the process. The certain changes in the production system that is required to be made by using this particular system are explained below:
Simple manufacturing:This is one of the simplest manufacturing system that makes the use of the pull system for the production of the goods based on the consumer system. Morrisons can also implement this particular system through which they might be able to create an important system and that might help them to earn different benefits with the help of this process. They can implement this particular system to reduce the extra production of their goods. This can give them an added benefit of using the lesser amount of investments within this process (Benjaafar and Hu, 2020).
Continuous Improvement: This is the very basis of the lean foundation. This is basically based on the creation of a positive work culture that can be implemented by the individuals through which they might be able to encourage its employees. They can enhance the communication rate with all its employees and that can help them to increase the chances for the businesses to be in the right track. This will also help in boosting the self-confidence of the employees of Morrisons through which they can secure an important position and stabilise their position in the competitive sphere as well (Choi, et al., 2018).
Measuring Improvements: The Statistical Process Control (SPC) as well as the tracking Overall Equipment Effectiveness are the basic methods that can be generally used to measure the improvements within the business process of Morrisons. They can also create an effective business position that can help in reducing the chances of the organisation to create an important position and to maintain the position.
Quality Management is the different processes through which the business organisation aims at helping in accomplishing different activities through which the quality can also be enhanced within the range of services. There are four different aspects related to the quality management and these are related to the planning, improvement, controlling and assurance (Keskinocak and Savva, 2020). The total quality management is an effective system that helps the businesses to understand the process and through which they shall be able balance this work and that can help the business to achieve the maximum processes and to gain the maximum benefits through this process. There are several ways that is included within this model and that can help the businesses to maintain its quality management. The approaches towards these processes are explained below:
Customer Focused: This helps the members to analyse the important concepts and that can help Morrisons to understand the perspective of the consumers and to ensure that they are able to build and devise the products that can help the businesses to analyse the consumer perspective and to enhance the quality of the products (Heizer, 2020). Hence, it is recommended that Morrisons can implement the Total Quality Management and that shall help the businesses to understand the important aspects and to reduce the overall chances of the organisation to understand the perspective of the customers (Lee, 2018).
Good Leadership:The process of Total Quality Management can help the business to get a proper guidance regarding the leadership (Lauren, 2021). They are also able to manage the internal processes and through which it can also help in understanding the important concepts associated within this processes. They shall also be able to create and manage the internal affairs and through which they shall also help in making the process quite easier. Hence, it is recommended that the process of total quality management can also help in increasing the important concepts as well affairs related to this aspect (Bertoni, et al., 2019).
The above report has focused upon explaining the different concepts that are related to the process of the operations management. These management practices have also been described within the processes. There are different challenges that the businesses are facing in the recent times and that has also reduced the overall benefits within the organisation. Furthermore, the strategies that can be utilised to overcome the issue has also been described in the report. It has also explained some of the significant steps and processes that can help the for the management of all the processes within the organisation.
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