In health and social care setting, the role and responsibility of social care worker is quite essential. It is as under:
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Douglas Lockwood8 Years | MSc
Working relationship is quite formal and confined with boundaries and professionals goals. On the other hand, personal relationship is informal and based on emotional connection and intimacy. The working relationship takes place at individual`s workplace while personal relation can occurs anywhere and anytime. In healthcare setting, the example of working relationship is healthcare assistant relation with patient, other staff, and doctors while healthcare assistant relation with friends and family is personal relationship.
Working relationship is paid and has a limited choice with whom individual want to work while personal relationship is unpaid and individual is free to choose with whom they need to make relation (Yeo and Li, 2022). In addition, boundaries is act as one of major difference in personal and working relation. For example, in working relation there are professional boundaries in terms of organization policies, code of conduct and job description. In healthcare setting, individual build relation according to the professional boundaries. However, personal relationship has no such kind of boundaries, in this relation build on the basis of interest and hobbies.
Limitation of time and location is also one point of difference. Working relationship occurred in working hours at the hospitals and office while personal relationship have no limitation. Also, the purpose of working relationship is meeting care needs of patient whereas personal relation`s purpose is furnishing mutual pleasure.
Power distribution is also a point of difference. In working relation, there is unequal power distribution as care worker has all information about patient while individual have no such information. On the other hand, in personal relation both individual have equal information of each other.
The role of regulator is to determine the safety and quality within health and social care by enforcing laws. On the other hand, advisor is an individual that furnish support and guidance to healthcare individual and organization.
The role of regulator includes:
Role of advisor
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Agreed ways of working refers to the policies, procedures and guidelines that are set by the organization to ensure that employees perform task accordingly to attain efficiency and consistency. In simply manner, agreed ways of working is way in which employer expect employees to work. It is identified that compliance with agreed ways of working is also important to work with safety as it act as a framework that is concern with day-to-day practice and furnishing guidance.
The agreed ways of working plays an important role in decline the scope of error with the healthcare setting (Alrabadi et al, 2021). When a healthcare assistant perform according to the policies and guidelines, it allows them to work in the efficient manner correspondingly declines chances of error as well as any kind of harm to patient. For example, care workers agreed ways of working include moving a patient in the presence of two care worker for daily routine activities. Compliance with this ensures safety of patient and care seeker decline chance of error. In addition, adherence of agreed ways of working by the care healthcare assistant plays a crucial role in enhancing patient satisfaction. Compliance with policies, guidelines helps in meeting needs of patient in terms of better care services, maintaining confidentiality, providing emotional support and so more, leads to better patient satisfaction. In addition, adhering agreed ways of working also important for the purpose of job security of the care assistant as failure to following it make individual responsible for disciplinary action.
The healthcare assistant can access to full and up-to-date agreed ways of working by liaising with the employer, manager or HR. The individual by communicating with the above individual can able to gain overall information about the company policies, procedures, ways of doing things and so more, allow perform in efficient and consistent manner. In addition, a job description is an important tool to get detailed information of the agreed ways of working as it include information regarding to role, responsibility and so more, allows the healthcare assistant to perform effectively without having any kind of inconvenience.
Moreover, a healthcare assistant can update their knowledge and information in regards to agreed ways of working via accessing the legal documents in healthcare setting (Jackson, Gadimova and Epko, 2024). The legal documents include all policies and rules that need to adhere by the care worker in terms of doing work, providing care and so more. This allows the worker to work in a required manner while following legal terms and condition as well. In addition, an individual or care worker can access to full as well as up-to-date information of agreed ways of working from communicating with colleagues as effective interaction between both allows to details about ways of working. Moreover, training and development also act as one of the method via which a care worker can be aware in regards to the agreed ways of the working.
Quality assurance process refers to a system or procedure that helps in enhance delivery of high quality care services to the patient to enhance their satisfaction with healthcare services. The quality assurance process plays an important role in decline medical errors, enhancing overall patient outcome in the healthcare setting (Leitão, Pereira and Gonçalves, 2021). Training is considered as one of the system that allows in enhancing services of the care worker. Providing timely training allows the healthcare assistant to enhance their knowledge, abilities and skills as a result allows in to promoting a positive experience for the services user. Training enables the healthcare assistant to provide personalized care to patient by considering their needs, preference and requirements. In addition, a healthcare assistant can contribute to quality assurance process by following the care protocols and procedures to ensure safety and positive experience of the patient. For instance, healthcare assistant by maintaining accurate records of patient’s health outcome able to provide personalized care as well as maintaining confidentiality can enhance positive experience of the individual receiving care. Furthermore, by compliance with agreed ways of working like dignity, respect and so more, individual able to treat patient with empathy and respect, it is an important aspect for enhancing better experience for the service user.
The interview notes demonstrate interview for the role of healthcare assistant by the local healthcare provider.
Working in partnership refers to collaborating with other and doing the work in professional manner. In healthcare setting for the healthcare assistant working in partnership is quite advantageous as it act as a tool for professional growth. The working with experience co-worker helps in gain new skill, ideas and opinion leads to foster growth. In addition, it also allows in overcome burnout, workload and pressure as partnership includes sharing of responsibilities (McGorry et al, 2022). Apart from this, providing personalized care and gaining positive patient outcome also considered as one of the benefits of partnership working. When healthcare assistant works with collaboration of healthcare professionals than they better aware about patient needs as a result they furnish care services accordingly. It leads to enhance positive experience of patient result in better health outcome. Job satisfaction is also one of the benefit of working in the partnership as effective teamwork and collaboration leads to build positive work environment, result in increasing job satisfaction.
Working together is advantageous for the both collaborative partner in the healthcare setting. One of the examples of the best practice within the healthcare sector in regards to working together is professional development (King et al, 2021). When two or more individuals work together, they able to shares their expertise, skills and knowledge with each other. It allows them to grow professionally and personal manner. Hence, it acts as a one of the best practice for working together. In addition, efficient work management is consider as one of the another best practice of working together. When healthcare assistant works in a team they able to manage their works by communicating with each other, this leads to help them to relieve from the stress, workload and burnout that is quite important to ensure physical and mental wellbeing. Hence, working together is important for the individual personal growth as well as ensure physical and mental wellbeing at the workplace.
In healthcare setting, partnership working can be enhance by compliance with the following:
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