Unit 4.10 Training and CPD Level 4: Hospitality and Hotel Management Assignment Sample

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Task 1

The training and CPD sample demonstrates how effective training can enhance staff skills. For assignments on hospitality and staff development, trust our Assignment Help UK expertise.

Description and discuss on the different learning styles and methods trainers need to consider

Whether it is to streamline tasks more successfully modernizing International theme park is to develop soft skills at the core of every training program. The main goals are to guide the staff effectively to fulfil their roles and responsibilities. Company have various individuals that have different style of learning and encode information, so it is necessary to consider different learning style while training for every staff member (Khamparia and Pandey, 2020).

There are four major learning styles that teacher or trainer should be focus on. This includes audio, reading, visuals as well as kinaesthetic learning. For every staff their learning style id unique, International theme park needs to be aware of this information while training staff according to their needs and requirements. The company by understanding the major learning styles and accommodating them within the workplace can make staff better training to meet organization visions and goals successfully.

Visual learners

These learners retain data most profitably when it shown to them through graphics, images as well as videos. The can appreciate innovative concepts all the way through charts, diagram and a range of other infographics. International theme park’s staff with this learning style can learn best when the training and education is obtainable to them visually (Simkhada et al., 2023). The company can try adding up writing programs to their handouts as well as courses that will be an enormous adding up as well. Consider that these visual learners can also provide advantages from symbols and pictures. The trainers should ass information; add graphs as well as charts to their training programs so that they can propose information in a better behaviour.

Methods

Virtual reality is compulsory a digital augmentation of the real life through computer generator duplicate. With regard to the hotel industry this often take the form of virtual reality and video promotion (Huang, 2019). A digital technology is a resourceful method to give emphasis to the international theme park has to contribute. A virtual reality hotel tour offers website clients with a method to attain a digital point of view of International theme park. This is mainly useful when presenting the rooms company have to offer, as visitors can gain a feel. Such viewpoints can offer the magnitude of the room and even to follow the map through the property itself. The major motivation for choosing virtual reality marketing has taken on a viral manner is that visitors will be offered with a hands-on view when providing significant rental decisions. Such technology should clearly point out that the hotel keeps up abreast of the latest digital trends (Newton and Salvi 2020). This should be point out that virtual reality can without complicatedness placed with an online preparation using cost efficient software correspondence.

Auditory learners

This is a style of learning which involves a staff to learn more capably by listening. These learners remember data better when it is given through speech or sound moderately than writing manner. Many learners may practice challenges when they receive information or instruction in written manner but on the other hand evidently appreciate them when the data is auditory. These staffs are typically better listeners along with this they can with no trouble retain information the data or information that has been conceded out (El-Bishouty et al., 2019). Within international theme park auditory learners can remember everything that has been said throughout training session. This includes increased remembrance of oral data, strong listen skills, superior speaking skills, improved storytelling skills and also capacity at explanation the thoughts vocally. The further auditory learner tools strategies specific to auditory responsiveness in their every day job life, the additional engaging and dynamic they can be at job. Each individual might advantage from diverse strategies, so it is significant to attempt abundant strategies to establish the best one for the company’s staff.

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Methods

Internship as well as placements conventionally focuses on the growth of operational and vocational talent. Simulation on the other hand provides a chance for staff to practice as well as grow strategic analysis, problem solving skills as well as decision making. Simulation based training is a learning method which connect the break among practical skills along with hypothetical information mandatory for the capability development. In the simulated technique of reality, trainers can make complicated decisions without any risk of failure for the firm (Shorey et al., 2021). The company can develop marketing skills and knowledge significantly by simulation game. The can apply computing skills which includes the use of spreadsheets as well as skills to handle with statistical information as well as variables enhance through analyzing simulations.

This game provides an improved understanding of the financial data such as balance sheet and income statements which provides trainers to see the transparent connection among their financial outcomes and decisions. Communication skills include conflict handling, coping with a range of changing and personalities by working closely together with other trainers in simulation game.

Writing or reading learners

The reading or teach learners more rely on reading to learn as well as understand. They might have issues to grasp the data presented to them by other behaviour such as pictures or lectures; they are more relaxing with interpretation or written words. Writing and reading includes articles, handouts, textbooks as well as notes as the most important source of learning facts. They also feel relaxing learning all the way through resources. After reading and writing learners can rephrase as well as reduce the information to retain further. They can use notes as a strategy for learning more efficiently (Blanchard and Thacker, 2023). They are usually efficient in conventional environment where they propose to get gain from reading them.

Methods

;Mind mapping is an efficient tool to gather information to understand it more accurately. Employees can use it to take information in the form of notes while training lecture. This will help them to organize thoughts, information and many more. Trainee can use this to take notes at the same time listening to a lecture. This will organize all the idea and data, reviewing learning. This is a great method when reading learners needs creatively as well as helps to make new relationship among concepts. This is also helpful in solving various problems. Another techniques is Cornell’s notes which is an efficient note making tool recommended for the writing and learning style training (Castro and Tumibay, 2021). This technique assists in write and read for better understanding data as well as helps in reviewing notes. This technique encourages learners to reflect on notes by concluding them, which helps in understanding and remembering the data better.

Kinesthetic learners

Unit 4.10 Training and CPD Level 4: Hospitality and Hotel Management Assignment Sample

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Training initiatives with the elements to cater kinaesthetic can offer all employees a valuable chance to understand and retain all the information efficiently. Hand-on simulations allows these learners to train new ideas and obtain techniques to meet their goals. International Theme Park’s trainers throughout their training programs for new software upgrade, managers might ask employees to perform exact daily roles using the video presentation. In the safety training programs, these learners have a preference revelation of safety measures for using machinery rather than discussion. Technology helps the trainers to offer animated pictures of any procedure, concept, data or task for kinaesthetic learners (Carter et al., 2020). This helps in showing interactive animation of new technologies or machinery to help employees for hotel to get on range of components of the device. Employees may even terminate entire task virtually to display a full method. Role playing is a widespread place of work situations can help kinaesthetic learners training roles and interaction that may come across while performing their roles. International theme park customer service representative plays communication to practice the way help the client’s with unsatisfied purchase. Other employees can observe the lecture and then discuss on improvements. The teams can shatter into pairs to training their own method for trade with discontented customers.

Methods

A hand on approach is the method of instruction where learners are directed t gain training on self experience. This means International theme park can give trainers an opportunity to manipulate the item while teaching. This approach allows learners to connect with real life scenarios and examples. This offers concrete examples of ideas. This technique is a learner centred which allow the trainee to see, manipulate and touch the items while learning process. Hands-on training method emphasize on active participation as well as practical engagement within tasks (Nurtanto et al., 2021). This also gives importance within the age of digital transformation. This is an active approach where learners can benefit skills and knowledge from direct practice and experience. The firm can conduct physical experiments on learning managements systems as well as virtual labs that ensure trainees to gain advantage from practical scenarios within a control atmosphere. Within digital world with a growth of LMS and virtual labs has revamped the hands on training initiatives. For example, virtual labs facilitate learners to manipulate software and test application in real time, providing real world examples. LMS structure this training, offer resources and track development with making the road map journey seamless.

The idea of product lead development gives importance to product being the major driver of development through trainee experience. This means that the product should be user-centric, intuitive as well as propose value from the initial interactions. This goes with the hands on approach as trainees are continually engaged in the atmosphere; this can guide to enhanced retention as well as application of information.

Task 2

An explanation of the importance of factors which need to be considered when planning, designing and delivering the training

Need assessment and learning goals: the initial phase in executing a training initiative is to evaluate the International theme park requirements in terms of training. The first level includes determining knowledge, skills and capabilities a firm requires to meet its strategic goals. This kind of evaluation consider thing including technological trends and changing demographics. This comprises the organization tackling its drawbacks as at the same time promoting strengths. This also includes the particular skills and tasks essential for roles and responsibilities within International Theme Park (Kaplan et al., 2021). Learning objectives includes demonstrating conclusion o the education period. Efficient education objectives are clear, presentation based and deliberate in a well-organized way.

Consideration of learning styles: Considering the learning styles is a major element of a few training initiatives. The company by looking at personality and aptitude as characteristics when teaching to classify them according to categories of learning. There are mainly 4 kinds of learning styles which is auditory, visual, reading and kinesthetic learners. Most of the trainee different kind of learning style by depending on kind of data they are handing out.

Delivery mode: On the base of teaching types which necessitate to be delivered, International theme park can select a range of mode to carry the training. A direction can lend itself most excellent to vestibule training at the same time as sexual harassment training strength be enhanced resourcefully for web based guidance (Hearle and Lawson, 2019). It is important for the company to consider the budget and audience consideration. This provides online and offline training sessions for all trainees. There are various delivery modes based on the individual needs such as mentorship, on the job coaching and many more.

Budget: the kind of training program will depend on the budget. The company while deciding the training programs should consider that they have budget to meet the needs. This comprises the cost of courses books, and other materials. This also involves costs like compensation, wages as well as time spent of the training. The budget planning is significant as this will work like fuel the staff’s growth as well as skills. This is about providing employees the needs to ensure that clients are more satisfied.

Delivery style: training delivery refers to provide training to employees through different formats and channels. This plays an significant role in consideration the effectiveness of the training initiatives. Trainers should use materials which are appropriate for the learner’s job roles. They can conduct interactive training by including blending learning, online training and role playing which can assist the learners to engage with the resources and implement it to real world examples (Allen et al., 2020). Trainers’ should have the essential experience and skills to deliver training productively. The company through training initiative should have the capability to communicate resourcefully as well as keep up learners connect the training atmosphere should be contributing to learning with seating, lighting as well as various other facilities.

Audience: an audience analysis helps the company in determining in learning objectives for the curriculum by evaluating the participants what they necessitate to learn. This is also uncovering any confrontation to the training which facilitates the corporation to take steps to moderate that resistance within the training programs.

Content: This includes identifying the areas where skill gaps and knowledge exist, consideration the challenges and issues the employees can face (Mallia, 2022). The company by conducting a need assessment will offer a solid foundation for implementing effective training programs.

Timeliness: training is not a single programs, this includes many steps and lifecycles. A training timeline reveals these various cycles and evaluate the training can occur at various, but at range of points in the trainee’s journey. This spells all the task involved and deadline for each so that International theme park’s team can step the whole project envelop up.

Measuring effectiveness of training program: It emphasizes on;measuring the impact of education on the trainee's information, skill, performance and;firm’s ROI (Yusof et al., 2022). Evaluating training programs evaluate the current training offerings and improve them in future. This leads to higher employee performance and contentment and increase team morale.

A description of the different methods available to measure the success of the plan, design and delivery and outcomes of the training

Kirkpatrick’s four level model

The Kirkpatrick model is a internationally evaluated technique for analyzing the result of training as well as learning programs. This consists of various levels that are learning, reaction, behaviour as well as outcomes. Every consecutive levels of the model conclude a precise measure of the successfulness of the training initiatives. This consists of four levels that is reaction, learning, behaviour and results.

Reaction: the first level is learner focused. This measures the learner the training to b more appropriate to their roles, usefulness and engagement. This is generally measures within survey after the completion of delivered training (Nyelisani et al., 2023). The survey is also known as smile sheet that ask learners to rate their knowledge within the training as well as offer feedbacks.

Learning: This step considerate on whether the learner has acquired the skill, attitude, knowledge, confidence as well as commitment that the training initiative has concentrated on. To implement this International theme park can conduct an assessment after and before more finished concept of learning. Surveys and questionnaires can be helpful for comparing the outcomes with control measures.

Behaviour: this measures behavioural modifications after learning and evaluate their outcomes in role. This is systems and process which reinforce, reward and encourage the performance of the behaviour of the job role (Pinnington et al., 2022). The outcomes of this will evaluate the learning of trainee and application of this training at place of work. The company can use combination of both interviews and observations to evaluate behavioural changes.

Results: This step focus on targeted results from training initiatives with the responsibility and support of company’s staff within training. The International theme park every training programs evaluate outcomes to track the key performance indicators. This also includes short term measurements recommending that essential behaviours are on path to form a positive impact of outcomes. The company before starting the procedure the measure and share information with staffs.

Return on investment (ROI)

ROI is used to justify the costs of training programs, contrast one training course to another as well as to assist training within International theme park. This is efficient way to track the successfulness of training as well as measure the value of learning. Return on investment can offer various concepts to measure and evaluate it. This also focuses on value to put of the outcomes. International theme park should modify and try new with training development programs (Dean, 2022). Companies that lack the right programs and approach cannot finf return on investment calculations useful. The most efficient way to measure ROI is through calculator which is the most efficient way to calculate total cost and ratio of the training initiative with the total advantages of training initiatives. This mainly suits for highly structured roles where monetary advantages are simpler to isolate. Measurement is a significant aspect of ROI as this helps to measure the programs productivity before and after.

A discussion of the concept of CPD in a hospitality setting

The hospitality industry is a growing industry where customer satisfaction as well as innovation is key to accomplishments. This industry has faced many changes which has forced International theme park to implement and adapt new methods and ways for operating business. CPD (continuous professional development) is the process of broadening and improving the skills and knowledge by their career and jobs (Stoyanova-Bozhkova et al., 2022). This is an ongoing process of learning, training and growth to manage changes and industry change.

A discussion of the benefits of CPD to the individual, the organisation and the industry in a hospitality setting

There are various benefits if CPD for both organization and employees within hospitality industry. This includes:

Improve visitors’ experience: through ongoing development and training of employees can lead to high level of visitor satisfaction within International theme park. When staff is skilled and knowledgeable can offer better services to clients that result in positive feedbacks and reviews of customers.

High employee retention rates: the company by investing in employees’ development and training evaluate that firms’ care for their employees’ development as well as growth. This can help the company in increasing employees’ contentment and retention rate that reduces the expense of training and hiring new employees (Gowda et al., 2023).

Increased profits: International theme park by improving their guest satisfaction as well as high employee retention rate can lead to boost profitability.

Keeping updated with industry trends: the hospitality business is rapidly evolving and continuous development plan make sure that companies and employees stay updated and aware with the current regulations, trends as well as technological developments. This facilitates them to remain competitive as well as offer guests with the best experience.

International theme park can provide staff with access to modify development and learning opportunities. The initiatives include virtual coaching, online courses and career development materials. They can connect with employees in training on disinfection and cleaning process to make sure they maintain guest safety. This also includes training on contactless innovations and technologies. The company can also provide training and development to young staff that faces challenges to employment (Patwary et al., 2023). This includes career readiness, mentorship and job shadowing.

Staff should be motivated to set goals and targets for professional growth and can have regular check-ins with their leaders to monitor their success towards accomplishing those objectives. These assist employees to stay motivated and updated on growth as well as make sure that their training links with career paths.

Continuous professional development should be a constant process rather that one time action. Staff should have permission for ongoing learning chance which includes workshops, online courses as well as conferences to stay updated with new innovation as well as industry trends. CPS initiatives should be modified with individual employees’ requirements and interest to make sure that they are motivated and engaged. Customized development and training programs can help staffs to accomplish their targets as well as advance within their careers. International theme park by regular feedback sessions and evaluations can make sure that CPD initiatives are effective as well as workers are also meeting their growth. These sessions should be used to enhance the CPD programs as well as identify areas where extra training and support might be required (Sakr and Bonetti, 2023). The responsibility of organization in pouring professional development with the hospitality sector cannot be showy. Their management is necessary to produce a culture of knowledge and growth within their team.

References

Books and Journals

• Allen, L.M., Hay, M., Armstrong, E. and Palermo, C., 2020. Applying a social theory of learning to explain the possible impacts of continuing professional development (CPD) programs.;Medical Teacher,;42(10), pp.1140-1147.
• Blanchard, P.N. and Thacker, J.W., 2023.;Effective training: Systems, strategies, and practices. SAGE Publications.
• Carter, E.R., Onyeador, I.N. and Lewis Jr, N.A., 2020. Developing & delivering effective anti-bias training: Challenges & recommendations.;Behavioral Science & Policy,;6(1), pp.57-70.
• Castro, M.D.B. and Tumibay, G.M., 2021. A literature review: efficacy of online learning courses for higher education institution using meta-analysis.;Education and Information Technologies,;26, pp.1367-1385.
• Dean, C., 2022. Character Development in Hospitality and Tourism. In;Humanistic Perspectives in Hospitality and Tourism, Volume 1: Excellence and Professionalism in Care;(pp. 179-202). Cham: Springer International Publishing.
• El-Bishouty, M.M., Aldraiweesh, A., Alturki, U., Tortorella, R., Yang, J., Chang, T.W. and Graf, S., 2019. Use of Felder and Silverman learning style model for online course design.;Educational Technology Research and Development,;67(1), pp.161-177.
• Gowda, G.S., Gowda, M., Raju, N.N. and Math, S.B., 2023. Continuing professional development proposed guidelines of national medical commission, India–A critique.;Indian Journal of Psychiatry,;65(4), p.477.
• Hearle, D. and Lawson, S., 2019. Continuing Professional Development Engagement—A UK-based Concept Analysis.;Journal of Continuing Education in the Health Professions,;39(4), pp.251-259.
• Huang, T.C., 2019. Do different learning styles make a difference when it comes to creativity? An empirical study.;Computers in Human Behavior,;100, pp.252-257.
• Kaplan, A.D., Cruit, J., Endsley, M., Beers, S.M., Sawyer, B.D. and Hancock, P.A., 2021. The effects of virtual reality, augmented reality, and mixed reality as training enhancement methods: A meta-analysis.;Human factors,;63(4), pp.706-726.
• Khamparia, A. and Pandey, B., 2020. Association of learning styles with different e-learning problems: a systematic review and classification.;Education and Information Technologies,;25(2), pp.1303-1331.
• Mallia, A., 2022. The Competency Levels and Occupational Standards in the Hospitality Industry: A study of the Receptionist role in 5 Star Hotels in Malta.;The Online Open Access Repository of the Institute of Tourism Studies (Malta).
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• Nyelisani, M., Makhado, L. and Luhalima, T., 2023. Professional Nurses’ Experiences Regarding Continuing Professional Development (CPD) Opportunities at Public Hospitals of Limpopo Province, South Africa.;SAGE Open,;13(4), p.21582440231210614.
• Patwary, A.K., Azam, N.R.A.N., Ashraf, M.U., Muhamed Yusoff, A., Mehmood, W. and Rabiul, M.K., 2023. Examining employee performance through knowledge management practices, organisational commitment and capacity building in the Malaysian hotel industry.;Global Knowledge, Memory and Communication.
• Pinnington, A., Aldabbas, H., Mirshahi, F. and Pirie, T., 2022. Organisational development programmes and employees’ career development: the moderating role of gender.;Journal of workplace learning,;34(5), pp.466-496.
• Sakr, M. and Bonetti, S., 2023. Continuing professional development for the early years workforce in England since 2015: a synthesis of survey data highlighting commonalities, discrepancies and gaps.;Early Years,;43(2), pp.395-410.
• Shorey, S., Chan, V., Rajendran, P. and Ang, E., 2021. Learning styles, preferences and needs of generation Z healthcare students: Scoping review.;Nurse education in practice,;57, p.103247.
• Simkhada, B., van Teijlingen, E., Pandey, A., Sharma, C.K., Simkhada, P. and Singh, D.R., 2023. Stakeholders' perceptions of continuing professional development among Nepalese nurses: A focus group study.;Nursing Open,;10(5), pp.3336-3346.
• Stoyanova-Bozhkova, S., Paskova, T. and Buhalis, D., 2022. Emotional intelligence: a competitive advantage for tourism and hospitality managers.;Tourism Recreation Research,;47(4), pp.359-371.
• Yusof, F.M., Sumarjan, N. and Abd Patah, M.O.R., 2022. A Phenomenological Study on Hospitality Lecturers’ Experiences in Coping with Part-Time Study.