LC565 Understanding the Work Environment I Assignment Sample

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Introduction - LC565 Understanding the Work Environment I Assignment Sample

Work environment refers to the condition and culture that an employee experiences at their workplace. It is the crucial aspect which impacts overall employee retention and turnover rate within the organization. This LC565 Understanding Work Environment Assignment Sample examines Amazon, which was established as an online platform for selling books, as Jeff Bezos believed that books are the most viable product to sell through online mode. It is a US-based publicly listed e-commerce firm that was established in 1994, with its headquarters situated in Seattle, Washington, U.S. The company has an annual turnover of £574.8 billion and held a market share of 37.6% in 2023. Amazon employs over 330,000 people and recorded 2.45 million monthly visits in 2023 (Description of Amazon, 2023). As part of assignment help writing, understanding Amazon’s formation as a non-statutory corporation in accordance with general corporation law provides valuable context. Amazon’s mission is to become a customer-centric organization worldwide, with a vision to offer a marketplace where individuals can find and purchase everything through an online platform.

 Amazon is following a decentralized organizational structure which helps in clearly describing the duties and responsibilities of each employee. The major stakeholder of Amazon includes the Chief executive officers, senior vice president, Chairman of boards, employees, customers and government. The current report will present the in-depth analysis of the culture, values and ethics of Amazon. It will also include information related to the major goals and purpose of the business entity. Further, implications of division of labour theory and conflict theory of Amazon will be described in the report. Additionally, globalization has been selected as the social factor will impact the overall performance of the organization.

Main Body

Organization’s main purpose and goals:

The main objective of Amazon is to become the world’s largest customer-centric organization which depicts that each decision will focus over benefitting the customer (Albert et al, 2023). There are three crucial goal of Amazon which includes becoming the best employer across the globe, provides safest place to work and fulfilling the customer needs and preferences. Firm also focuses on expanding its product ranges from CDs and DVD’s to kitchen equipment, farming product, software, consumer goods, tools, clothing, health and personal care, home furnishing and many more. Further, company is using technology and internet for raising customer experiences bar and help them in discovering and buying everything.

LC565 Understanding the Work Environment I Assignment Sample

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Stefan Bell 5 Years | MPhil

Stakeholder of Amazon:

There are various individuals that are interested in the performance of the Amazon which could be understood through following points:

From the above table, it has been identified that consumer and government are having huge power to influence the profitability and working of the business entity. Government policies and consumer’ preferences have huge impact on the firm’s sales leading to influencing overall profitability. On the other hand, they are least interested in the firm’s operational process and profitability. CEO and investors focuses over taking decision by which firm long term profitability and financial position could be enhanced (Mergen and Ozbilgin, 2021). They are involved toward forming strategies by which effective returns could be generated and financial position could be enhanced.

Investors are interested in the financial statement of the company as it will depict the potential return from their investment and aids in identifying efficiency with which funds have been utilized. Employees and competitors did not have any power to participate in the decision making process of the organization but they are interested in the firm’s overall performance. Employees are interested in identifying the Amazon’s profitability which will help them in ensuring job security and supports in determining their growth potential (Copeland, Shapiro and Taylor, 2021). Competitors are involved towards analysing Amazon’s strategies which helps in determining the changes which should be introduced for enhancing their profitability. Suppliers and media are least interested in the firm’s profitability position and also do not have power to take decision in the organization.

Organization’s structure:

The organizations’ structure of Amazon is developed with the aim of accommodating with fast expansion and worldwide activities of the business entity. Firm is following decentralized organizational structure which helps organization in initiating strategies effectively based on the market condition. Under each business units, firm is having large number of specialised employees which provided with some authority and responsibility that helps in effectively carrying out the firm’s operation (Brouwer et al, 2022). In this context, there are different team for sales, promotion and customer’s services to whom duties are assigned and controlled by their departmental heads.

 The firm is following the culture of innovation and the entire department as well as employees are motivated to take risk for the growth of the organization. In this context, company has launched various new product and services that includes Amazon prime, Alexa and web services. The decentralized structure has been selected to promote innovative culture, prioritising satisfaction and taking calculated risk which will help in the firm’s growth & development. For the effective implementation of the decentralized structure, Amazon is aligning its operation with the division of labour theory (Douine et al, 2021). The theory stated that total work should be divided into smaller and managerial task and this should be assigned to different team based on their capability. Amazon is assigning adequate task to each department along with some power which helps in successfully carrying out activities with the utmost efficiency and provide better experiences to the customers.

Amazon’s values and ethical practices:

Amazon is concentrating over initiating all the activities and actions in an ethical and fair manner. Amazon’s ethical code of conduct includes strict compliances with the federal, state, local and international laws. Firm is aligning their operation with the Equality Act as to provide equal opportunity to entire employees and eliminating scope of discrimination. Further, company is clearly outlining potential scenarios in which an employee should consult to the legal department while experiencing a conflict of interest in the organization (Values and ethics in Amazon, 2023). Amazon has laid emphasis on eliminating the fear of intervention by providing harassment free and safer workplace for the employees (Williamson et al, 2022). Along with this, Amazon has implemented Zero tolerance theory that indicates an act of fraud or misleading done by employees will not be entertained by the company.

Firm has clearly stated various ethical principles for safeguarding the interest of clients, customers, employers and all other stakeholders. Additionally, Amazon is committed to ensure that workers, people and communities that support company’s value chain are treated with the utmost respect as well as dignity. Company is focusing on carrying out operation and developing product that respect rights of human. Further, Amazon is guided by four crucial principles that includes commitment towards operational excellences, customer’ obsession rather than focusing on competitors, passion for innovation and invention and long-term thinking (Ioris, 2023). Amazon’s alignment with all these principles helps in providing adequate services to the customers which result into enhancement of the satisfaction level. Along with this, continuous innovation and invention result into getting competitive edge within the industry by attracting the numerous customers. Organization is not focusing on competitors rather than placing emphasis on offering product by which customer’s need could be fulfilled which helps in managing long-term stability within the industry.

Relevant public policy and legislation related to the sector:

There is large number of policies and legislation that followed by Amazon for carrying out the operations in an adequate manner. Following are brief description of the public policies and legislation related to Amazon:

E-commerce laws: Amazon is the leading e-commerce organization of the world which requires firm to follow e-commerce law. The most crucial piece of legislation in e-commerce law is an Electronic commerce derivative which followed by Amazon (Law and regulation for Amazon, 2024). This law clearly describes the electronic contracts, commercial communication, transparency and liability of the service providers.

Digital streaming laws: Firm is also providing digital streaming services through prime video which requires company to align its action with the digital streaming law (Boulton, Lenton and Boers, 2022). The company is required to follow digital millennium copyright Act which includes legislation regarding the copyright infringement. It also discloses the negative impact that could be faced by Amazon if any type of copyright violation has been committed by the customers. 

Cloud commuting business law:  Amazon has also diversified its operation in cloud computing through a subsidiary named Amazon web services (AWS). The company is aligning with the general data protecting regulation (GDPR) which helps in protecting personal information of customer from misuse. This law guides company to collect and process customer’s personal information after taking their permission.

The employment right Act 1996: There is a large number of employees that has been hired by the Amazon and to protect their right company is effectively aligning its operation with the employment right Act 1996. Under this, organization has formulated various strategies regarding unfair dismissal, pay, contract provision, family leaves and redundancy (Walsh and Antoniak, 2021). Company has also focused on safeguarding personal information of employees and aim at promoting fairness and equality within the organization.

Social factors

There are numerous social factors which directly influences the overall operations and performance of business entity. Among all the other factors, globalisation is the major factor which creates huge impact on the growth and overall performance of Amazon. Globalisation refers to increasing interdependence and interconnectedness within people across the world. Moreover, it is the manner through which individual all over the world interact with each other on the term of culture, polices and economics (Rikap, 2022). With the introduction of globalization, Amazon has expanded its operation all across the world that results into success of the business entity. Development of internet and latest technology are the major element which has simplified the Amazon’s operations and support the overall success of business entity (Globalization impact on Amazon, 2024). Due to this factor, Amazon has involved building of local website in the large number of countries which aid in effectively expanding its business operations.

 This website helps in increasing accessibility of customer to take benefit of the large number of product and services of the Amazon. Further, with the help of globalization company is able to construct a global supply chain and logistic which aids in providing timely goods and services to the customers. However, globalisation has resulted into increase in the number of competitors for Amazon which in turn creates negative impact on the overall profitability and financial position of business entity. EBay, Walmart and Flipkart are the major competitors of the company which create issue in managing the long-term stability within the industry (Hecht et al, 2021). Due to globalisation, company needs to compete with the similar nature organizations across the globe which leads difficulty for the business entity in creating competitive edge. For instance, Wal-Mart has also taken advantages of globalization and expanded its operation in underserved market which aids in increasing overall earning and providing higher satisfaction to its shareholders.

 Walmart has established a prominent market in US and earns 24% of its total profits from 14 international markets. Along with this, Globalization has helped Amazon in hiring more inclusive and effective workforce all over the globe that helps in adequately carrying out all the operations. For promoting inclusivity, Amazon has focused on implementing conflict and racial equality theory in their organization. Under this, company has introduced black employee network that aids at decreasing the overall racial disparity at the workplace (Yu, Hassan and Adhikariparajuli, 2022). Amazon is aiming at offering an adequate resources, opportunity and direction to the employees for easily connecting with each other. Black employee network (BEN) has been developed by Amazon which assists employees in overcoming discrimination and biasness and supports in encouraging diversity at the workplace. This helps in effectively implementing conflict and racial equity theory and support in creating more inclusive workplace environment for employees. On the other hand, even after initiating numerous policies, Amazon is not able to effectively manage its employees in globalised environment.

Further, at the warehouses and fulfilment centres company has been accused for discriminating employees based on their colour. Additionally, company is not able to provide adequate working environment and it is also claimed for initiating discrimination and biasness within an organization. In accordance with this, globalisation has also played a crucial role in providing the utmost effective services to the customers. Firm is able to hire employees across the globe and explores new ideas which help in providing the effective services to the customers (Fuchs, Dannenberg and Wiedemann, 2022). This aids in enhancing the overall satisfaction and motivation of the customers which in turns boost overall profitability and financial position of the organization. On the contrary point of view, globalisation has also create issues in managing overall retention rate due to high opportunity for employees which leads to negatively impacting firm’s operations. For instance Walmart faced issue in initiating strategies by which work expectation and personal goals of diverse employees could be attained that result in creating difficulty in maintaining employees’ turnover ratio.

Conclusion

By summing up the LC565 Understanding Work Environment Assignment Sample report, it has been identified that Amazon is the leading e-commerce organization of the country. It is a non-statutory organization aiming to provide the most effective customer-centric services. The main objective of the organization is to offer a marketplace that fulfills the needs of a large number of customers. The firm follows a decentralized organizational structure, which helps provide adequate power and autonomy to each employee to make decisions. Furthermore, this structure supports promoting inclusivity, innovation, and aids in attaining success. The company also aligns its operations with the division of labour theory, which helps in assigning adequate tasks to each employee and effectively achieving organizational goals. Amazon’s values and ethical practices include mitigating the scope of discrimination and bias within the business entity.

Company is aligning its operation with the digital streaming law, cloud computing business law, digital streaming law and employment right act which help in carrying out operation in lawful and ethical manner and support in avoiding legal obligation. The company’s success and overall performance is highly impacted by the introduction of globalization. Due to globalization company was able to attract customer all across the globe which increases overall profitability and financial position of the business entity. Firm has introduced website in each countries which help in enhancing accessibility of the numerous customer. This also provide opportunity for company to integrating supply chain and logistics which help in sourcing raw material at lower cost and managing overall accessibility of the customer. Globalization also helps in attracting large number of employees towards the firm and support in acquiring highly compete and skills employees towards the business entity. However, Globalization has resulted in increasing competition for the Amazon which creates issues in managing overall competitive edge within industry. 

References

Books and Journals

• Albert, J.S., Carnaval, A.C., Flantua, S.G., Lohmann, L.G., Ribas, C.C., Riff, D., Carrillo, J.D., Fan, Y., Figueiredo, J.J., Guayasamin, J.M. and Hoorn, C., 2023. Human impacts outpace natural processes in the Amazon. Science, 379(6630), p.eabo5003.
• Alchazidu, A., 2020. Globalization and Oral traditions: Some Remarks on Indigenous Orality in the Amazon. Obra digital, (18), pp.25-31.
• Boulton, C.A., Lenton, T.M. and Boers, N., 2022. Pronounced loss of Amazon rainforest resilience since the early 2000s. Nature Climate Change, 12(3), pp.271-278.
• Brouwer, R., Pinto, R., Dugstad, A. and Navrud, S., 2022. The economic value of the Brazilian Amazon rainforest ecosystem services: A meta-analysis of the Brazilian literature. PloS one, 17(5), p.e0268425.
• Copeland, B.R., Shapiro, J.S. and Taylor, M.S., 2021. Globalization and the Environment. Welcome to the electronic edition of Australia’s Economy in its International Context, volume 2. The book opens with the bookmark panel and you will see the contents page/s. Click on this anytime to return to the contents. You can also add your own bookmarks., p.575.
• Douine, M., Lambert, Y., Galindo, M.S., Mutricy, L., Sanna, A., Peterka, C., Marchesini, P., Hiwat, H., Nacher, M., Adenis, A. and Demar, M., 2021. Self-diagnosis and self-treatment of malaria in hard-to-reach and mobile populations of the Amazon: results of Malakit, an international multicentric intervention research project. The Lancet Regional Health–Americas, 4.
• Fuchs, M., Dannenberg, P. and Wiedemann, C., 2022. Big tech and labour resistance at Amazon. Science as Culture, 31(1), pp.29-43.
• Hecht, S., Schmink, M., Abers, R., Assad, E., Humphreys Bebbington, D., Eduaro, B., Costa, F., Durán Calisto, A.M., Fearnside, P.M., Garrett, R. and Heilpern, S., 2021. The Amazon in motion: Changing politics, development strategies, peoples, landscapes, and livelihoods. Amazon Assessment Report 2021, Part II, pp.14-2.
• Ioris, A.A., 2023. Making the Amazon a frontier: Where less space is more. Distinktion: Journal of Social Theory, 24(1), pp.64-86.
• Mergen, A. and Ozbilgin, M., 2021. Toxic illusio in the global value chain: The case of Amazon. In Destructive leadership and management hypocrisy (pp. 163-178). Emerald Publishing Limited.
• Rikap, C., 2022. Amazon: A story of accumulation through intellectual rentiership and predation. Competition & Change, 26(3-4), pp.436-466.
• Walsh, M. and Antoniak, M., 2021. The goodreads “classics”: a computational study of readers, Amazon, and crowdsourced amateur criticism. Journal of Cultural Analytics, 6(2), pp.243-287.
• Williamson, B., Gulson, K.N., Perrotta, C. and Witzenberger, K., 2022. Amazon and the new global connective architectures of education governance. Harvard Educational Review, 92(2), pp.231-256.
• Yu, W., Hassan, A. and Adhikariparajuli, M., 2022. How did Amazon achieve CSR and some Sustainable Develop-2 ment Goals (SDGs)-climate change, circular economy, water 3 resources and employee rights during COVID-19? 4.

Online

• Description of Amazon. 2023. Online. Available through: < https://www.techtarget.com/whatis/definition/Amazon>
• Globalization impact on Amazon. 2024. Online. Available through: < https://sell.amazon.in/grow-your-business/amazon-global-selling/exports-digest>
• Law and regulation for Amazon. 2024. Online. Available through: < https://www.amazon.com/gp/help/customer/display.html?nodeId=GWFZQ8U37JV9AUT5>
• Values and ethics in Amazon. 2023. Online. Available through: < https://www.amazon.in/values-and-ethics/s?k=values+and+ethics>