Professional Skills Assignment Sample

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1.0 Introduction to Professional Skills Assignment

1.1 Overview of the Report Purpose

The purpose of this report is to review the skills and knowledge required for the chosen job, as often highlighted in academic resources such as Online Assignment Help in UK. The report will also evaluate the measures undertaken during the job application process. In this case, the measures taken included preparing the application and curriculum vitae for a specific job, as well as creating a LinkedIn profile and a covering letter.

Professional Skills Assignment Sample

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James Mitchell 9 Years | EdD

1.2 Exploration of Job Platforms

During the job search some job sites were checked. As per to the choice of the student and his or her professional interests, openings pulled from LinkedIn, Indeed, and the firm’s news site were chosen.

1.3 Process of Finding the Role

The process begun with the realization that there are many players in the luxury automotive industry. The focus was on the reputation of the Mercedes-Benz of Brooklands, the opportunities for career advancements, and the company’s specialization in luxury cars, which aligns with the student’s interests. The core of job search comes in screening and filtering to get to a position of choice and preferred career interest and qualification, sale executive.

2.0 Job Identification and Justification

2.1 Job Listing

Currently there is an opportunity of the New & Used Sales Executive position at Mercedes-Benz of Brooklands. The position entails recommending a kind of car to the clients, sales productivity, and communication with customer by means of CRM program. It is desirable that the job seekers had prior sales experience, good communication and preferably they like cars and luxury in particular.

2.2 Justification for Selecting the Role

Mercedes-Benz of Brooklands was selected for the position of Sales Executive because it relates the students’ interest in luxury automobiles and their commitment to clients (Akbarovna 2024). The post was a good chance to carry out transactions with the customers and attempt to assist them in making correct choices as to the products and services they wanted to purchase. The role is important for building long-term career skills in sales, customer relations, and understanding the luxury automotive market.

2.3 Alignment with Career Goals and Interests

The job is beneficial since, according to one of the student’s objective, the position is in the automotive industry. This is a chance to cooperate with a known brand and to get the knowledge of the existing benefits provided by the newest technologies in automotive business.

3.0 Industry and Business Environment Analysis

3.1 Analysis of Target Company

Among the dealerships in this group of companies that belongs to Hedin Automotive, one well-known dealership is Mercedes-Benz of Brooklands and the specialization of this dealership is in selling of prestige cars. Market leader focused on the Mercedes-Benz brand, the company occupies a stable position in the market and treats the sale of luxury cars seriously.

3.2 Industry Trends Challenges and Opportunities

At the present, there are many dominating trends in the automotive industry including shift of direction owing to sustainability issues toward the use of EVs. It is also other driven by other things such as the birth of; artificial intelligence and all related car technologies (Bahodirovich and Romilovich, 2021). However, threats are there relating to competitors, variation in customer demand, and the introduction of diverse technology in a market. The trends in the automotive industry, named the electric vehicle or EVs and AI, affect consumer preferences, and sales strategies (International Energy Agency 2022). As more customers seek eco-friendly options, and EV adoption is growing is growing fast, that is reason sales executives must adapt by understanding these technologies, and promoting EVs. Additionally, AI impacts the way customer data is used to improve sales tactics. The sales of electric car reached 10.5 million units in 2022, which is making a 55% increase from 2021.

3.3 Impact on the Selected Role

An analysis of Industry trends expounds that the Sales Executive job is a direct subject to these trends. One example that I can vouch for is that because of the awareness of customers as well as their requirement of green cars as well as new technologies, one has to learn about electric vehicles.

4.0 Skill and Knowledge Requirements

4.1 Key Skills and Knowledge for the Job

A sales executive job entitle call incumbent to possess good communication, customer service and negotiation skills called, recognition of Mercedes-Benz product including electrical mixed cars and use of CRM frameworks.

4.2 Comparison with Current Skills and Qualifications

In handling customer complaints at illusion sign and print, and managing a team, experience is gained which directly supports the customer service, and leadership skills needed for the role (Gesel et al. 2021). The past roles show they can manage customer relationships well, which is important for sales role. This demonstrates in automotive sales the growth can happen.

4.3 Identification of Skill Gaps

The skill gaps include limited knowledge of Mercedes Benz’s electric, and hybrid models, and basic understanding of CRM systems (Mckinsey Global Institute 2020). The current CRM knowledge is nor as advanced as the tools used by Mercedes-Benz, which require deeper knowledge for managing customer interactions and improving sales effectiveness (Salesforce 2021). Only 35% of automotive sales professionals are confident in their knowledge of EVs which is indicating a major gap in knowledge regarding product.

5.0 CV and LinkedIn Profile

5.1 Tailored CV Creation

CV

Ammar Khan

ammar*******22@gmail.com | 07988****** | Birmingham

Personal Profile

I am currently volunteering and building my experience at a primary school assisting with support and helping with resources across all years ranging from Nursery to Year 6. I follow instructions from the class teacher as well as using my own initiative to help support the children in the classroom. I work with small groups assisting with activities and ensuring I am able to support the lower achieving pupils. Before the children enter, I ensure all resources are ready for the day and assist with the organisation of the classroom.

Education

• Level 2 SEN( October 2024)- passed
• NCFE Level 3 Award Supporting Teaching and Learning RQF- currently in progress
• Level 4 Business Management( June 2024- March 2025) – currently in progress.
• Aston University Engineering Academy (September 2019 – June 2021) BTEC L3 Engineering – Merit/Pass
• Priory School – Private School (September 2014 – June 2019) 5 GCSE’s including Maths, English and Science

Experience

September 2024 – currently: St Clare’s Catholic Primary School, Handsworth.

Teaching Assistant

• Supervise, monitor students during activities, ensuring safety and engagement
• Maintain a tidy and organised classroom environment.
• Provide help to students who may need extra support or clarification on lessons.

June 2023 – October 2024: Illusion Sign and Print LTD, Smethwick

Designer & Team manager

• Designed leaflets and plates professionally to ensure customer engagement.
• Improved the efficiency of the company’s pasting and laminating process by 15%.
• Met tight deadlines for printing, cutting, and packaging proficiently.
• Communication with customers regarding sales, expert advice on products and services or scheduling bookings.
• Managing a team of five people to ensure customer satisfaction.
• Marketing of new products which resulted in an increased lead generation.
• Dealt with customer complaints calmly, resolving any issue swiftly with an aim to retain existing customers and improve customer experience.

December 2021 – January 2023 (part-time) : Dixy Chicken, Corporation Street

Till Manager

• First point of contact for customers of different ages and backgrounds which in result allowed me to diversify my communication skills.
• Undertook a variety of responsibilities such as dealing with customers, payments and keeping a safe and clean environment in accordance with the FSSC food regulations and standards.
• Assessed stock levels, consulted with suppliers, and managed payment systems.

Key Transferable Skills

• Customer relations developed strong customer service skills in various roles.
• Teamwork led and managed teams to ensure satisfaction and archive business goals.
• Communication enhanced verbal and written communication skills, ensuring clarity in customer interaction.
• Problem solving resolved customer complaints, and issues effectively through which positive outcomes are ensured.
• Gained experienced in sales through customer interactions, recommending products, and understanding their needs.

5.2 Challenges Faced and Overcome

While completing the CV and the Linked profile the problem was identified on how the skills and experience could be presented in a manner that could correspond to the automotive sales position (Biletska et al. 2021). To overcome this challenge, the reorientation is done regarding the descriptions towards skill enhancement regarding the relations with customers, analysis and collaborating. A challenge was adjusting the CV, and LinkedIn profile to match the automotive sales role, despite limited direct experience. To overcome this, the focus is presented on highlighting skills in customer relations, teamwork, and analysis from the past role. This helped aligning experience with the position requirements.

6.0 Cover Letter Creation

6.1 Tailored Cover Letter

Cover Letter

• Ammar Khan
• Birmingham
• ammar******22@gmail.com
• 0798*******
• December 07, 2024
• Hiring Manager
• Mercedes-Benz of Brooklands
• Hedin Automotive

Subject: Application for New & Used Sales Executive Position

Dear Hiring Manager,

I am excited to apply for the New & Used Sales Executive position at Mercedes-Benz of Brooklands, as advertised on the Hedin Automotive website. With a deep passion for the luxury automotive industry and a strong commitment to delivering exceptional customer service, I am eager to bring my skills to a team that represents one of the most prestigious brands in the world.

In my previous sales roles, I have developed a proven ability to engage customers effectively, understand their unique needs, and recommend tailored solutions that exceed expectations. My strong communication and negotiation skills have consistently allowed me to build lasting relationships with clients, fostering trust and loyalty. Furthermore, my experience working with CRM tools has enabled me to manage customer interactions efficiently, ensuring a seamless and personalized sales process. Mercedes-Benz’s dedication to innovation and excellence aligns with my professional values. I am particularly inspired by the company’s commitment to sustainability through its electrification strategy and cutting-edge technologies, including the EQ line of electric vehicles. Joining the team at Mercedes-Benz of Brooklands would provide an incredible opportunity to represent a brand that redefines the future of luxury and mobility.

While I bring a solid foundation in sales and customer engagement, I am actively enhancing my technical knowledge of Mercedes-Benz products and industry trends through dedicated research and professional development. I am confident that my enthusiasm, adaptability, and results-driven mindset make me an excellent fit for this role. I would welcome the opportunity to discuss how my experience and skills align with the goals of Mercedes-Benz of Brooklands. Thank you for considering my application. I look forward to the possibility of contributing to the success of your dealership.

Yours sincerely,

Ammar Khan

6.2 Challenges Faced and Overcome

Clarifying the lack of prior work experience in the automotive sales when writing the cover letter was also somewhat difficult. This was done by preceding them with general skills acquired from other positions and showing, quite considerable interest in the automotive industry. The student also ensured that he/she would be committed to attend professional development activities to enable him/her meet the challenge in the position. A challenge was adjusting the cover letter to show relevant experience in automotive sales, even without direct experience. On transferable skills focus is presented from past jobs, named communication, and customer service. Strong interest is also highlighted in the automotive industry and commitment to learning and improving.

7.0 Personal Audit and Development Plan

7.1 Self-Assessment of Strengths and Gaps

Listed competencies of the student include communication, customer relations, and leadership skills; areas for improvement include automotive product knowledge and enhanced CRM systems (Karkina et al. 2023). He has also pointed out areas of affirmed incomplete knowledge which equally deserves attention such as details about trends in the automotive markets particularly in electric vehicles.

7.2 Development Plan to Bridge Skill Gaps

In an attempt to close these gaps the student will learn the knowledge from an online course in automotive sales strategies and attend other webinars and use product brochures to update the knowledge with current trends (Goulart et al. 2022). Moreover, the student is intending on a certification course in online CRM tools including salesforce to get more exposure to more specialized customer data management.

8.0 Reflection on Employability Skills

8.1 Insights Gained from Completing the Portfolio

That is, its creation has demonstrated that the concept of the selected field of activity and work experience can be helpful in practice. From the case the student learned that this is the stage where the student presents himself or herself using such documents as the CV and the cover letter. It is learned in this regard, that creating the portfolio helped in understanding the importance of presenting skills clearly through a CV, LinkedIn profile, and cover letter. It also improved understanding of automotive industry, and the way to market skills effectively, which is shaping a clearer perspective career planning, and job preparation.

8.2 Impact on Professional Skills and Career Development

That process of preparation by which the student has benefitted in terms of his professional competencies is concerned with the preparation of Sales Executive job at Mercedes-Benz (Bennett and McWhorter, 2021). They have been benefiting it in building up better insight of the automotive industry and has them in marketing own skills.

9.0 Conclusion

9.1 Key Findings and Insights

Based on this process, the decision of taking a particular job should be made in such a way the job of choice is among the jobs that interest the person and is in line with the career goal of the person. It also emphasizes on the training and development is a way of meeting market needs as a way of meeting or de Excelling in the program.

9.2 Importance of Professional Skills Development and Lifelong Learning

In this assignment strong evidence has been obtained in supporting the assertion on the fact that professional skills development is a lifelong process. Lifelong learning and personal growth should be a common practice on the job when it comes to career development consideration.

Reference List

Journals

• Akbarovna, I.S., (2024). PROFESSIONAL SKILLS OF THE TEACHER. WORLD OF SCIENCE Available at: https://bestpublication.net/index.php/wos/article/download/21/20 [Accessed 1.1.2025].
• Bahodirovich, O.J. and Romilovich, B.R., (2021). Project for training professional skills for future teachers of technological education. Mental Enlightenment Scientific-Methodological Journal,. Available at: http://mentaljournal-jspu.uz/index.php/mesmj/article/download/88/86 [Accessed 1.1.2025]
• Bennett, E.E. and McWhorter, R.R., (2021). Virtual HRD’s role in crisis and the post Covid-19 professional lifeworld: Accelerating skills for digital transformation. Advances in Developing Human Resources, 23(1), Available at: https://journals.sagepub.com/doi/pdf/10.1177/1523422320973288 [Accessed 1.1.2025]
• Biletska, I.O., Paladieva, A.F., Avchinnikova, H.D. and Kazak, Y.Y., (2021). The use of modern technologies by foreign language teachers: developing digital skills. Linguistics and Culture Review, 5(S2), Available at: http://www.lingcure.org/index.php/journal/article/download/1327/77 [Accessed 1.1.2025]
• Gesel, S.A., LeJeune, L.M., Chow, J.C., Sinclair, A.C. and Lemons, C.J., (2021). A meta-analysis of the impact of professional development on teachers’ knowledge, skill, and self-efficacy in data-based decision-making. Journal of Learning disabilities, 54(4), Available at: https://files.eric.ed.gov/fulltext/EJ1298555.pdf [Accessed 1.1.2025]
• Goulart, V.G., Liboni, L.B. and Cezarino, L.O., (2022). Balancing skills in the digital transformation era: The future of jobs and the role of higher education. Industry and Higher Education, 36(2), .Available at: https://iris.unive.it/bitstream/10278/3742108/1/2021%20%20Industry%20%26%20HE.pdf [Accessed 1.1.2025]
• Karkina, S., Mena, J., Valeeva, R., Yarmakeev, I., Dyganova, E. and Bhullar, M., (2023), September. Fostering future music teachers' professional skills: developing a signature pedagogy using e-learning. In Frontiers in Education (Vol. 8, p. 1162748). Frontiers Media SA. Available at: https://www.frontiersin.org/articles/10.3389/feduc.2023.1162748/pdf [Accessed 1.1.2025]

Websites

• International Energy Agency (IEA). (2022). Global EV Outlook 2022: Accelerating the transition to electric mobility. International Energy Agency. Available at: https://www.iea.org/reports/global-ev-outlook-2022 [Accessed on 1.1.2025]
• McKinsey Global Institute. (2020). The future of mobility: How the automotive industry can navigate the shift to electric vehicles. McKinsey & Company. Available at: https://www.mckinsey.com/industries/automotive-and-assembly/our-insights/the-future-of-mobility-how-the-automotive-industry-can-navigate-the-shift-to-electric-vehicles [Accessed on 1.1.2025]
• Salesforce. (2021). State of Sales Report 2021. Salesforce Research. Available at: https://www.salesforce.com/research/state-of-sales/ [Accessed on 1.1.2025]