BMM4143 Globalisation and Social Justice Assignment Sample

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Introduction – BMM4143 Globalisation and Social Justice Assignment

Reflection is a form of writing where an individual evaluates and interprets from their own perspective. This helps in identifying the strengths and areas for further development. The reflective essay will shed light on the brief overview of the placement provider. Moreover, it will delve into the contribution and roles during placement. The reflective report will be based on the Gibb’s reflective model; this includes action plan, conclusion, analysis, evaluation, feelings and description (Gibbs' Reflective Cycle, 2023).

BMM4143 Globalisation and Social Justice Assignment Sample

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Emma Johnson 5 Years | PhD

Task description: Internship reflection outline

Overview of Placement Provider: My particular placement was with the transportation and logistics organisation S.P. Transport. The organisation is expert in the effective goods movements within the various regions. The organisation offers different services, like as logistics management, supply chain solutions and freight transportation. The organisation operates with the major commitment to consumer satisfaction, punctuality and reliability. This is reassuring about the goods reaching out on time and safely to the destination (Sicora, 2019). As a POC manager, my major role was to work as the intermediary among the different stakeholders. This involves the internal teams, drivers and clients. My role was important in assuring the timely delivery, resolving operational concerns and managing the smooth communication. In the 50 hours course, I achieved the major experience related to ensuring effective operations, problem-solving and managing the logistics.

My role and contribution during the placement: During my time in the company (S.P. Transport), I was mainly accountable for maintaining the communication among the internal logistics team, consumers and drivers. My role was to make sure that each delivery effectively proceeded as per the schedules, offer updates in real time and manage queries. As manager POC, I was mainly liable for ensuring that each party was offered information related to the route changes, delays and delivery schedules. I focused on the effective communication among clients and drivers, ensuring that concerns were resolved quickly. I regularly offered updates to the consumers, monitored the progress of delivery and tracked shipments related to orders. It includes managing call with the drivers and utilising the tracking software to manage the unexpected issues. Initially, I maintained different situations in which delays occurred because of the unexpected situation, like vehicle breakdowns and traffic congestion. Within the cases, I was corresponding with the rerouted deliveries and alternate driver to reduce the disruptions.

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Approach and strategies employed:

Teamwork and Collaboration: I worked effectively with the drivers, warehouse staff and dispatchers to make sure about the effective operations. By developing the teamwork and management, I was capable of boosting problem resolution and coordination.

Technology utilisation: I utilised the GPS tracking and logistics software to smoothly monitor deliveries; this developed my proficiency within offering the updates in real time.

Prioritisation and time management: The logistics industry carriers’ nature is based on a fast pace (McLeod et al, 2020). I enhanced skills about the time management, and I focused on the quick responded to the issues of consumers and urgent deliveries.

Proactive problem solving: I focused on the process of escalating the problems rather than just waiting for resolved by itself, I adopted the proactive approach in understand the major issues. For instance, if I observed some kind of delays occurred due to the drivers, I rapidly contacted clients and looked for the alternative routes.

Effective communication: I assured that communications were timely, concise and clear as well. I utilised the tracking systems, emails and phone calls to keep each stakeholder updated related to every shipment.

Challenges encountered and how I addressed them

Handling consumer complaints: The customers mainly had concerns related to the incorrect shipments and delayed deliveries. Resolving the complaints related to the skills of problem-solving and patience. To resolve the issue, I adopted the active listening and empathic approach to provide the realistic solutions to the consumers. Within the different cases related to the delays, I worked for the solution and offered the accurate updates, like as expediting the delivery available. 

Logistics issues and unexpected delays: The different factors like as route changes in last minute, vehicle breakdowns and traffic congestion affected the delivery schedules. In order to resolve it, I enhanced the contingency plan via managing the standby drivers and alternative routes for the any kind of emergency conditions (Ng et al, 2020). It decreased the effect related to the delays and also made sure about the effective operations.

Learning about the logistics software: In the starting of my phase in placement, I understood it more challenging to use the logistics software for effectively shipment tracking. To resolve it, I had the different initiative related to the software learning by asking related to the effective guidance from the daily practicing and experienced staff. In the short period, I was capable to manage effectively and expert in the updates about the delivery (Gillingham et al, 2020). The different challenges helped in developing the skills of consumer service, adaptability and boost the critical thinking.

Personal and academic development from experience

My placement within the S.P. transport has been an experience of the transformative learning which effectively developed my academic and personal development. Addressing the logistical challenges and managing the unexpected issues boost my capability to act effectively and think critically within the pressure. The effectively taught about the significance of the professional and clear communication are within environment of business. Maintaining the different deliveries, managing the administrative tasks and consumer inquiries responses developed my multitasking and time management (Folkvord and Risa, 2023). The placement developed my interest within the operations management and logistics. I have effective understand related to the skills needed within this field.

Conclusion

Conclusively, it states that my placement for the 50 hours as the POC manager within the S.P. Transport has been developing the experience. This offered consumer service, management of the supply chain and valuable insights within the effective logistics. The challenges which I experienced helped within development professionally. The enhanced skills are teamwork, critical thinking and time management.

References

Books and journals

• Folkvord, S.E. and Risa, C.F., 2023. Factors that enhance midwifery students’ learning and development of self-efficacy in clinical placement: A systematic qualitative review. Nurse Education in Practice, 66, p.103510.
• Gillingham, K., Eggleton, K. and Goodyear-Smith, F., 2020. Is reflective learning visible in online discussion forums for medical students on general practice placements? A qualitative study. Teaching and learning in medicine, 32(4), pp.434-441.
• McLeod, G.A., Vaughan, B., Carey, I., Shannon, T. and Winn, E., 2020. Pre-professional reflective practice: Strategies, perspectives and experiences. International Journal of Osteopathic Medicine, 35, pp.50-56.
• Ng, S.L., Mylopoulos, M., Kangasjarvi, E., Boyd, V.A., Teles, S., Orsino, A., Lingard, L. and Phelan, S., 2020. Critically reflective practice and its sources: A qualitative exploration. Medical Education, 54(4), pp.312-319.
• Sicora, A., 2019. Reflective practice and learning from mistakes in social work student placement. Social Work Education, 38(1), pp.63-74.

Online

Gibbs' Reflective Cycle, 2023. Online. Available through <https://reflection.ed.ac.uk/reflectors-toolkit/reflecting-on-experience/gibbs-reflective-cycle>