Business ethics within tourism industry plays significant role in ensuring about inclusion of legal professional compliance, accountability and integrity (Ethical Tourism Business, 2024). The ethical principles such as human rights respect, fairness, accountability and integrity guide the organizations within managing responsible business. Within the term of tourism sector, in this the well being of workers and service quality affect the experiences of consumers; the ethical breaches might provide harm to sustainability and reputation of organization.The ethical principles and ethics both play a significant role in the tourism workplace. This reflects the core of Business and Ethical Awareness in Tourism Industry Workplace, highlighting how organizations maintain integrity and accountability. The CPD (Continuous professional development) plan focuses on the actionable goals, future aspirations and current skills. Reflective essay will shed light on the ethical issues within connection to the case. Moreover, it will assess the reflection on the current understanding and knowledge of the business ethics, professional code of conduct and ethical principles within the workplace. Lastly, it will use Gibb’s reflective cycle to reflect on the personal experience.
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The case study goes around the practices related to the unethical practices with the major holiday airline and hotel chain operator. In this worker was supported systematically during seasonal time. The affected employees were not well versed about the violations because of the complex breakdowns of payslip. This is showcasing the financial exploitation and transparency, this lacks within workplace (Baum and Hai, 2019). The employee of payroll department, Jane is one companies implicate, feels uneasy related to the different unethical practice. This also uncertain related to resolving this because of the major risks to job security of her.
From the legal point of view, workers underpayment breaches UK National Minimum wage Act 1998. This particularly mandates that employees can have the legal minimum wage. Moreover, Employment rights Act 1996 secures workers from the wage manipulation and unfair treatment. BTA code of conduct, this develops the responsible and ethical practices of business within overall travel industry. This focuses on the employment laws and fair treatment for the workers. (UNWTO) United Nations world tourism organisations global code of ethics for the tourism resolves the tasks within the employment. Specifically:
The case focuses on how the different ethical breaches within the management of payroll violate the labour rights and harm the workers.
Reflective on the overall case, I understood the significant role of the workplace integrity, professional conduct and ethics makes sure about transparent and fair employment practices. The Business and Ethical Awareness in Tourism Industry Workplace sample strengthened my understanding of applying ethical principles in real-world scenarios. In the feeling phase of Gibb’s model, My present knowledge related to the business ethics focuses on the different principles like as employees rights respect, accountability, honesty and fairness (Gibbs' Reflective Cycle, 2023). The different values play a key role within developing the ethical culture of workplace, mainly within the tourism industry. In this industry workers are face exploitation because of the systems of the complex payroll and seasonal employment.
Case’s ethical issues related to gender disparity, transparency lack and wage underpayment affect the rights of labour (Rezapouraghdam et al, 2019). My effectively knowledge about ABTA code of conduct, Employment rights Act 1996 and UK national minimum wage Act 1998 boosts the businesses to have ethical and legal obligation to offer fair wages (Nelson and Stout, 2022). Moreover, UNWTO Global code of ethics for the tourism showcases that the workers of tourism deserve decent conditions of working and fair treatment.
Personally, sometimes I feel effective sense of the various kinds of discomfort which workers majorly female and younger employees innocently underpaid. This increases different morale concern related to risks of job security, whistle blowing dilemmas and corporate responsibility for those workers who disclose the practices which are unethical. While I demonstrate with jeopardizing fear of the Jane, I majorly believe that leadership based on the ethically needs standing with fair labour and against the injustice. The overall case develops my awareness related to the corporate governance and ethical decision making challenges.
In order to efficiently resolve ethical issues within tourism workplace, majorly I recognize demand for the major knowledge and transferable skills. Developing skills in line with Business and Ethical Awareness in Tourism Industry Workplace ensures practical application of ethics and compliance. These will permit me to uphold the standard professionally, advocate the practices of fair labor and navigate the dilemmas ethically. Three major knowledge areas and key skills needed for case:
In order to boost successful and effective career within tourism industry with managing the ethical standards, I developed the CPD plan for five years which lines up with the principles related to the practices of responsible business. The plan involve major three SMART objectives (Specific, Measurable, Achievable, relevant and time bound) objectives, every effectively supported b the experiences, knowledge and skills needed to gain them.
| Objectives | SMART goal | Skill, knowledge and experience needed | Activities to gain goal | Time frame |
|---|---|---|---|---|
| Boost leadership and ethical decision making at workplace | I aim to boost my capability to resolve and understand challenges in tourism sector via enhancing the decision making and ethical leadership skills | Skills involve conflict resolution, critical thinking and decision making ethically. Labour laws of UK (Act of national minimum wage) UNWTO global ethics code and ABTA code of conduct (Jamal, 2019). Experience in managing the ethical dilemmas within workplace. | Complete the compliance ethics training programs offered by the bodies of industries like as UNWTO or ABTA. Join the ethical leadership workshop. Attend the ethical leadership workshops to effectively discover how to maintain the integrity of workplace. Join the ethical simulated case studies which might increase capabilities of problem solving within scenarios of real world. | Two years |
| Boost advocacy and effective communication skills for the tourism | I would boost my capability to focus on communicate the concerns and ethical policies of workplace to stakeholder within the industry of tourism. | Skills involve the stakeholder engagement, negotiation and persuasive communication. Knowledge of CSR policies and frameworks of ethical tourism. Experience of engaging within the labour organisations, employees and management on ethical challenges. | Enrol within the advocacy and public speaking courses to boost the skills of communication. Attend the industry conferences and networking event emphasised on the ethical and sustainable tourism (Rahmawati et al, 2019). Engage within the exercises of role playing, which I focus on resolving the ethical concerns. | Three years |
| Achieve practical experience in tourism management and ethical compliance | I would acquire experience based on hands on in tourism organisations. | Skills involve application of business ethics, problem solving and compliance auditing. Knowledge related to the strategies of sustainable tourism and fair labour practice. The experience involves the working within the compliance role and HR, contributing to the iniatives of corporate sustainability. | Apply for the placement and internship within compliance department and HR in tourism organisation. Conduct the research project personally on the tourism ethically, publishing the blog and academic journals. Volunteer for the initiatives of ethical tourism which promote working conditions and fair wages. | Five years |
By focusing on the CPD structure plan, I would boost the significant practical experience, knowledge and skills to be leader within the tourism industry, assuring compliance with the standards of industry and developing the culture of transparent, fair workplace. This effective action plan can help in developing the overall skills.
Conclusion
Conclusively, it states that the ethical challenges within the overall tourism workplace, this is showcasing the importance of industry regulations compliance, professional conduct and business ethics. The CPD plans based on the Three SMART objectives which emphasised on the experience of practical compliance, communication and ethical decision making. This is assuring about my growth and development as the professional in the tourism industry. Ongoing learning and development are significant within encouraging the sustainable practices, enhancing transparency and navigating ethical dilemmas with the complexity. By effectively developing my experience, knowledge and skills, I would focus on the responsible and fairer practices within the tourism industry.
References
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