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The case is based on the toxic chemical issue in Solent Hotel of UK that is generally a luxurious hotel with the facility of a spa for its guests. This toxic issue generally takes place due to the mixing of two chemicals that have generated the toxic chlorine gas. This is a serious health hazard for guests as almost 24 guests have been taken immediately to the nearest hospital without any delay. Guests have experienced serious issues of breathing due to the presence of chlorine gas inside the spa for which they have been taken into the hospital to remove that intoxication of chlorine gas. This unnecessary hazardous incident has bly influenced the service by disrupting the spa service for its guests. Further, reputation management is an important issue that bly influenced the popularity of the Solent Hotel in UK. Immediate support of ventilation for those guests who have intoxicated the chlorine gas has saved their lives, which is a great effort from the hotel.
This hazardous incident has bly influenced the reputation of Solent Hotel as it indicates the absence of effective safety measures from chemicals inside spa rooms. The reputation of any hotel depends on service management as well as proper awareness of any incident that can spoil the service functionality. The incident has caused the hospitalisation of the guests that have created issues with the reputation management as guests have come to the hotel for spending holidays. Hampering in the reputation has caused a serious influence in maintaining the competitive position from other rivals in UK. Safety along with innovative service strategy is the utmost factors that help in increasing the reputation of any hotel. This unnecessary incident of Solent Hotel has deeply influenced in decision making of customers avail the hotel service including the spa service. Therefore, spoiling of the reputation can bly influence the revenue growth of this hotel along with the engagement of potential customers.
Stakeholders are a vital part of any hotel business regarding financial super for maintaining functionality properly. Popularity is an essential aspect that attracts potential stakeholders who help a hotel business become popular in any market. Customers of this hotel have experienced a threat regarding safety due to this incident inside the spa room. Growth in the hotel business generally depends on customer satisfaction that helps in attracting customers. However, the present issue of Solent Hotel in UK has expressed the lack of safety inside spa rooms along with the presence of an untrained staff base. However, the owner of this hotel has cooperated with the stakeholders along with customers to overcome this unnecessary hazard issue. Local support from people along with other authorities such as ambulance and fire service has saved the disaster of this hotel. Stakeholders have faced issues regarding maintaining continuous super after this incident however, the issue has been solved with discussion with owners.
The management of this Solent Hotel has responded immediately to save the lives of guests along with maintenance of their business reputation. An immediate evacuation of guests along with children from that spa area is a creditable task that is done by the management of this hotel. Ventilation is a situation that has helped to reduce the toxic chlorine gas from the spa room that has saved the air quality. The managers along with other staff have constantly helped the guests to maintain their health as well as well-being during this incident throughout the night. Patients have been admitted into the nearest University Hospital of Southampton immediately to provide necessary treatment. After a thorough checking of the condition inside the spa room, the service has been started by the authority with proper protection for its guests.
Evaluation of the response strategy indicates immediate response from the authority by mentioning the fire department as well as ambulance service. This is the proper step taken by this hotel to safeguard their guests from any unnecessary health issues from toxic chlorine. Ventilation service and immediate evacuation are essential steps that have saved the lives of the guests of Solent Hotel in UK. Management has bly supported the management of well-being shows the management is responsible for maintaining the safety of its guests. The entire management of the hotel has bly supported the evacuation process along with supporting those patients to receive early from the influence of toxic chemicals. Measurement of the safety features along with wish present chemicals are the good step taken by the authority before starting the spa again for its guests.
Journals
dos Santos, R.A., Mexas, M.P., Meirino, M.J., Sampaio, M.C. and Costa, H.G., 2020. Criteria for assessing a sustainable hotel business. Journal of Cleaner Production, 262, p.121347.
Foroudi, P., 2019. Influence of brand signature, brand awareness, brand attitude, brand reputation on hotel industry’s brand performance. International journal of hospitality management, 76, pp.271-285.
Link, T., 2019. Guideline implementation: A safe environment of care. AORN journal, 110(2), pp.169-179.
Liu, X., Peng, Z., Liu, X. and Zhou, R., 2020. Dispersion characteristics of hazardous gas and exposure risk assessment in a multiroom building environment. International journal of environmental research and public health, 17(1), p.199.
Radojevic, T., Stanisic, N., Stanic, N. and Davidson, R., 2018. The effects of traveling for business on customer satisfaction with hotel services. Tourism Management, 67, pp.326-341.
Websites
Bbc, 2021. Toxic mix of chemicals at Solent Hotel leaves 24 in hospital, Available at: https://www.bbc.com/news/uk-england-hampshire-58315780 [Available at: 16/02/2022]
Metro.co.uk, 2021. Dozens in hospital after inhaling toxic fumes at hotel spa, Available at: https://metro.co.uk/2021/08/24/dozens-in-hospital-after-inhaling-toxic-fumes-at-hotel-spa-15143275/ [Available at: 16/02/2022]
Solenthotel.co.uk, 2022. WELCOME TO SOLENT HOTEL & SPA!, Available at: https://www.solenthotel.co.uk/ [Available at: 16/02/2022]
Standard.co.uk, 2021. 24 people in hospital dash after toxic fumes at hotel spa, Available at: https://www.standard.co.uk/news/uk/toxic-fumes-solent-hotel-spa-24-people-hospitalised-hampshire-b952095.html [Available at: 16/02/2022]
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