Level 3 in Adult Care Assignment Sample

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Introduction:  Level 3 in Adult Care Assignment Sample

Effective communication is an essential skill in adult care settings, enabling staff to express their needs, share ideas, and provide reassurance to service users and colleagues. It forms the basis of social interaction and collaboration, which are crucial for delivering high-quality care. The Level 3 in Adult Care Assignment Sample emphasizes the importance of communication in building strong relationships and facilitating person-centred care. Through clear and empathetic communication, care professionals can ensure the needs and preferences of individuals are understood and respected. This foundational skill also aids in managing challenging situations and improving overall care outcomes. For those seeking additional support, assignment help is available to guide learners through these critical concepts.

Level 3 in Adult Care Assignment Sample

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Michael Brown 7 Years | MSc

1.1 Different reason people communicate

Communication expounded as the procedure of sending and receiving information regarding varied context. This proves to be pivotal domain in the care setting which is highly linked with expressing needs, sharing ideas and provides reassurance for conveying feelings (Coifman et al, 2021). Furthermore, communication forms the basis for socializing at the work setting and facilitates collaboration. In care setting, people communicate with the aim of offering high quality services by establishing and maintaining relationship. Moreover, it is required for sharing own thoughts, feelings, opinions and emotions. Incorporation of communication among the staff members helps in exchanging ideas at the setting that subsequently, enhances care outcomes.

1.2 Ways in which communication affect relationship at work setting

Positive communication at the work setting established effectual relationship among carers, service users and colleagues. It ensures that opinion of each individual is considered in the discussion process and subsequently, evidence-based decision making was done. However, it is essential to use appropriate vocabulary while communicating so that staff members can understand about the contextual information and accordingly support ensured to the service users (Kwame and Petrucka, 2021). On the other hand, communication has the potential to impact relationship in a negative manner. Moreover, poor communication among the team members directly impacts the care outcomes and thereby develops dissatisfaction in service users. This can often lead to misconceptions and confusion that ultimately influences the decision making process. Therefore, it is important to undertake effective communication at the workplace for maintaining relationships.

1.3 Use of communication skills in managing sensitive, complex, abusive and difficult situation

In order to manage complex, sensitive, abusive and challenging situations effective communication is required. Skills such as active listening, empathy, speaking is crucial for setting the boundaries, managing safety and understanding the root cause of behavior. In such kind of situation, it is important to gather information and there is a need to show empathy along with listening to each member who involved in the concerned situation. Positive non-verbal cues such as gesture and posture develops the sense of belongingness among the people so they can reflect upon their negative experience (Coifman et al, 2021). Therefore, it is important to use verbal and non-verbal communication skills while dealing with such situation. The verbal forms are associated with the tone, pitch and words while non-verbal skills align with the signs, symbols, gesture, posture, picture and using object of reference.

1.4 Explaining the importance of maintaining open and honest communication

Open and honest communication is explicated as the key domain for building the strong and meaningful relationship within the care setting. It enables individual to connect on deeper level and improves empathetic understanding among the members. Hence, open and honest communication is associated with the wider benefits which foster mutual understanding and respect. Furthermore, this leads to enhanced personal growth and success at the workplace. Therefore, it is important to undertake prominent communication at the setting so that effectual support can be assured to services users (Kwame and Petrucka, 2021). Moreover, this supports in implementing collaboration among the team members and fosters valuable communication while considering the opinion and belief of each member.

2.1 Range of communication styles, methods and skills

The care setting framework includes the range of communication style such as passive in which individual avoids expressing needs, opinions and values and assertive style that further helps in expressing point in a direct and clear manner. Communication methods are verbal includes use of voice, tone, pitch, words, whereas non-verbal includes application of facial expression and body language to communicate (Types of Communication, 2024). In face to face communication method two and more people physically communicate each other. In addition, important communication skills are active listening consisting summarizing, paraphrasing, reframing etc. Also, writing, reading, speaking and negotiating are crucial for communication.

2.2 People use and interpret communication method and style

Within the care setting, individual use communication methods and styles to understand as well as interpret the message in the right direction. For instance: professionals use verbal and assistive communication method to directly and appropriately suggest medical advice to the patients by using the correct tone, words and sentences. On the other hand, non-verbal communication methods are used to provide clear understanding to the listener such as eye contact, body language and gesture (Jeyakumar et al, 2020). For instance, healthcare staff makes eye contact with the patients to identify whether the individual understand prescription or not. If it is found confusive then written communication cam also be used to convey information correctly.

2.3 factors to promote effective communication

Effective communication is important in care setting, therefore to promote it several factors need to be considered such as:

• Clarity: Message should be clear by avoiding the technical jargon so that can be understood by the patients easily.
• Active listening: Listener should focus on the aspects that speaker saying to correctly understand and respond the message (Saleem and Jan, 2024).
• Cultural factor: In care setting, doctors and patients belong from the different culture correspondingly have a different values and belief. Respecting and understanding these differences can decline the chances of misunderstanding which in turn promotes effective communication.
• Non-verbal cues: Use of facial expression, body language, correct tone and pitch makes communication effective, enable in convey information right in manner.

2.4 Digital and other technologies use to promote communication

In era of digitalization several digital and other technologies used to make communication rapid, efficient and accessible. The care setting uses video conferencing tools such as Zoom, Google Meet to attain the workshops, conduct meeting and do face-to-face communication. Instant messaging and emails use for the purpose of formal communication and help the care professionals to share documents, files and images effectually (Shah et al, 2020). With the help of technologies healthcare professionals can share the ideas, opinion and thereby ensures effective communication. In addition to this, digital technologies are used for telemedicine platforms which facilitate seamless communication and sharing of information within care providers.

2.5 Barriers of communication

There are several kinds of barriers in communication such as environmental which restricts communication due to greater physical noise. For instance: In the field of health & social care the greater amount of voice hampers effective communication between the patient and healthcare providers. Additionally, psychological barrier hampers communication, if an individual is in an emotional state of mind or have a pre-occupied mind then it may result into high misunderstanding (Al-Kalaldeh et al, 2024). Further, different language of the speaker and listener creates a communication gap which creates difficulty in conveying and understanding the message efficiently. For instance: Healthcare providers use technical terms for communication, whilst patients do not have awareness about it which act as a barrier in effective communication.

2.6. Access extra supports or service

Extra support and services contribute in effectively communication while dealing with the different barriers of communication. It is as under:

Translation service: This services aids in bridging the language barriers by furnishing accurate translations of the different kinds of text, documents and content (Ildikó, 2021). For instance: Care to translate app is used by the healthcare professionals and patients to communicate with each other.

Interpretation service: It is used to translate speeches, conversations and other spoken language into a preferred language so that understand by the listener. Medical interpreters translate the spoken words of the healthcare providers to furnish understanding to the listeners.

Advocacy services: It includes getting support from another person to express their views and opinions.

2.7 Impact of poor or inappropriate communication practices

Poor and inappropriate practices of communication includes not listen to individual, patronizing, interrupting, not respecting communication preference of others and so more. It leads to adverse impacts communication and creates confusion and misunderstanding. For instance: If communication occurs between healthcare providers and one of them not listen what other want to convey, then it creates misunderstanding (Kwame and Petrucka, 2021). In addition to this, if healthcare providers do not respect communication preference and needs of patients then it may result into less satisfaction among the patients. Along with this, patronizing within communication can damage the relationship and thereby develops the feeling of frustration and mistrust that influences the healthcare practices.

3.1 Range of communication methods and skills

In care setting, the professionals in healthcare uses verbal communication method to convey message to others clearly by using the appropriate words, tone and pitch so that the information understand by listener in a easy manner. In addition to this, people within the care setting use body language, gestures to convey message in an intended manner which known as non-verbal method. This method includes the use of emotion correspondingly aids in building rapport with the patient and their families (de Almeida and Belim, 2020). Further, within care setting, skills of active listening include summarizing, empathy and patience. Healthcare professionals use listening skills to understand the patient’s problems, symptoms without interrupting to make communication more effective. Also, patience skill is undertaken by the professionals while communicating with person who have disability or find difficulty to express themselves.

3.2 Application of communication skill

In care setting, to communicate professionally, healthcare staffs and professionals use simplified language while communicating with the individual who have language barriers, to maintain the accuracy of message and ease in understanding. In addition, empathy and non-verbal cues are used to emotionally support patient and their love one and to build a rapport, this aids in remove psychological barrier and help in furnish message appropriately. Active listening is an important skill use while communicating with peers, supervisors, clients and so more (Haleem et al, 2021). In the field of healthcare service providers should actively listen to others so that no important information left, it builds positive impact and makes communication more relevant.

3.3 Use of communication skill to build relation

To build relation in the care setting, communication skill plays an important role. Demonstrating enthusiasm, interest via verbal and non-verbal aspect of communication aids in building the better relationship. The use of correct pitch, tone with right body language and gestures enable the individual in care setting to emotionally connect with the listener (Danaher et al, 2023). In addition, use of empathic skill enables the healthcare provider to build a rapport and understanding with the patients and their close one. For instance, healthcare providers and staff like nurses can show empathy to patients by actively listens, acknowledging their fears and offering reassurance.

3.4 Barriers of communication on care setting

Communication of barrier in care setting is as under:

Environmental barrier: In care setting, noise, disturbance and lack of privacy act as a barriers. For example, insufficient privacy in medical facilities can restricts patients from discussing sensitive issues and problems openly.

Language barriers: The difference in language of healthcare providers and patients creates a barrier. It make difficult for the patients to clearly understand what professionals convey (Gerchow et al, 2021).

Psychological barriers: It refers to the set of belief, emotion and pre-occupied state that act as barrier. For instance, if patient have fear of doctor than it prevents individual to communicate properly result in create confusion.

3.5 Ways to overcome barriers

In care setting the barriers can be overcome in following manner:

Assisting devices: To overcome environmental barriers, professionals in care setting must use separate rooms so that individual can share their concern without any noise. In addition, assisting device like soundproof doors, acoustic forms use to overcome disturbance.

Use of simple language and translator: Within healthcare, to overcome the language barriers professional should use a simple language according to understanding of patient. In addition, a translator can use to provide better understanding to the patient (Al Shamsi et al, 2020).

Apply empathy and patience: Psychological barrier within care setting overcome by using empathic and patience skill, it is used to support emotionally distressed person. Effectively listening their concern without interruption makes communication effective.

4.1 Communication and language needs

Quality interaction is important in care setting to provide the best services to the patient. For this, it is important to aware about communication and language requirement, preference and wish of the individuals. The professionals via the direct observation try to identify the language preference and communication method of the patient and accordingly communicate to ensure quality interaction. For instance: A patient with the fewer hearing loss communicated by the professionals via using high pitch of voice, clear words as well as showing signs and body language (Drossman et al, 2021). It enable in doing communication directly to the patient without taking help of the third person.

4.2 Communication style, method and skill

To communicate according to the needs of individual`s such as people with hearing disability and language difficulty combination of verbal and non-verbal method used. Professional use assertive style to speaks slowly and clearly while keeping sentences short and using gestures and sign for furnish clear understanding (Taguibulos, 2020). In addition to this, active listening and patience skill is used to effectively listen the concern, problems and opinion of the individuals with disability. Lack of awareness in listening provides speaker with the feeling of insecurity which in turn makes communication ineffective.

4.3 Respond to individual`s reaction

During communicating with the individual (patient), it is essential to observe them and to understand visual clues that represent how individual feels or to get a idea whether the information understand by them or not. For instance: Through overseeing identified that individual is confused than as a care professional important to repeat the information in a clear as well as concise manner and ask for feedback to understand that instructions are clearly understood by the patient (Taylor, Bleiker and Hodgson, 2021). In addition to this, a clear contact made with the individual in an appropriate manner to make patient more comfortable. Also, if patients respond in fear manner, than empathic skill and gestures such as putting hand of patient soldier to comfortably communicate with them.

4.4. Professionalism while using communication method

An individual can represent professionalism by using the different methods of communication such as:

Active listening: In face-to-face communication, active listening demonstrates professionalism. The listener should listen the information of speaker without interrupting in between and must respond and reflect after completed by listener.

Appropriate body language: In care setting, using correct gesture and body language helps in indicating the professionalism (Nemetz, Urbach and Devon, 2020). For instance: Care staff uses eye contact, open and welcoming gestures to provide feeling of comfort to patients. It demonstrates that needs of patients address in professional manner.

Immediate feedback: Providing feedback also act as a professionalism , for instance, congratulate colleague for the performance.

5.1. Purpose and principle of independent advocacy

Care setting includes independent advocacy, a person that speaks up for an individual such as disable, unable to take own decision to ensure that their views, wishes effectively taken into account. The purpose of it includes upholding rights of individual specially when in risk of being overlooked (Prayetno and Ali, 2020). For instance, if disable not able to communicate its wish at emergency time then independent advocacy protects the right. Further, the principles of independent advocacy services are emphasize on individual`s needs, wishes, maintain confidentiality by sharing personal information only with authorized people and support the individual to speak for self whenever possible.

5.2. When offer support to individual to access an advocate

An individual must provide with a support or access an advocate service in care setting when individual is not in the state of mind to take decisions or at a risk of being ignore, neglect, abuse or discriminated. At that time the advocacy services take decisions considering needs, wishes and requirement of the person. In addition, support of advocate offer when a disagreement occur between social care professionals or family members while taking decisions at that time advocate services offers to consider the wishes of service user.

5.3 How to support to individual to access an advocate

Within care setting, steps include to access an advocate services. First step consist, the need for advocacy services identified by examine inability of individual to express views, facing discrimination and then suitable advocacy services provided according to the needs including self, peer and professional advocacy. Afterward, sufficient information provided to individual regarding advocacy services and helps them to conduct meeting with advocate services. After the allotment of the service, regular checking done to know whether individual happy with the advocacy services, discussing related concerns and making changes, if important. This leads to help in furnish support a person to access an advocate services.

6.1 Confidentiality

Confidentiality refers to an act of protecting personal and proprietary information of the individual. Within care setting, confidentiality define as action of not disclosing personal information such as age, gender, address, suffering disease, medical history and so more to anyone without taking consent of the person (Shaughnessy, 2020). For instance, the healthcare providers and professionals are responsible for maintaining confidentiality of the information of patient and it can only share with the authorized authority. It leads to provide confidence and feeling of comfort in patient and enable them to share problems with the professionals.

6.2 Significance of maintaining confidentiality while communicating

Within a care setting maintaining confidentiality at the time of communicating with others is important to build a trust between care providers and patients. When the individual aware the fact that their information remain safe they more likely to share honestly and openly about their concerns without any hesitation (Bani Issa et al, 2020). In care setting, maintaining confidentiality not only important for the ethical consideration but also in legal terms as breach of the private information by healthcare providers has to face legal consequence such as penalty and punishment. Further, keeping information confidential demonstrate respect towards the autonomy and dignity of the individual as a result help in build rapport and get support from the patient to provide sufficient information necessary for the cure.

6.3 When and why confidentiality required to be breached

Breaching refers to a practice of breaking the agreement. In care setting, confidentiality requires to breach in particular circumstances that include significant threat to the patient. For instance, the healthcare providers breach the confidentiality when the individual with mental disease can harm self and others. The disclose of information is crucial for patients and other security purpose. In addition, confidentiality breach when a case of patient requires to discuss with other experts and consultation for better treatment, it is important to ensure quality of care (Hasan et al, 2022).

6.4 Potential tension within maintaining and disclosing confidentiality

Maintaining confidentiality is crucial for ethics and trust of patient while disclosing it important for safety purpose, the gap between both situations creates tension. One of the potential tension is losing trust, if information disclose than patient or family lost trust in healthcare professionals (Quach et al, 2022). Furthermore, a tension of legal consequences arise, for instance, breaking confidentiality result in legal action against professional while disclose personal information leads to loss of trust as well as negative influence on the reputation of the professionals. This kind of situation becomes a reason for stress and greater tension among the professionals.

References

Books and Journals

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• Prayetno, S. and Ali, H., 2020. The influence of work motivation, entrepreneurship knowledge and advocate independence on advocate performance. International Journal of Innovation, Creativity and Change, 12(3), pp.147-164.
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Online

• Types of Communication. 2024.Online. Available through: <https://in.indeed.com/career-advice/career-development/types-of-communication>