MOD009210 Reflective Project Assignment Sample

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Introduction: Reflection on Learning Experiences and Leadership Skills

The process of reflection includes looking back to past to critically analyse the event. The present report will base on reflecting about different experiences that helps an individual in analyse own strengths in terms of skills. The evaluation of own strength enables in taking decision about the preferred industry where individual wants to work. In the present study I will reflect about my past experiences as well as learning from the weeks during class. Also, I reflect on my problem-solving and relationship building skills and efficiently explain the importance of skill in near future while working in hospitality industry in a role of leader. Moreover, another part of the study will highlight a personal career plan for further improvements.

Assignment samples are shared to clarify coursework structure and expected learning outcomes. Through our help with assignment UK, guidance is reflected while maintaining ethical learning support and originality. The MOD009210 Reflective Project sample illustrates critical reflection, skill development insights, and structured self-evaluation, provided solely for academic reference and learning support.

Part 1: Reflective Skill Analysis

Hospitality is one of the best demanding sectors in the current time due to the change in the preference of the customers or travellers towards the tourism. It is one of vast industry that consist all economic activities that directly as well as indirectly contributes to the tourism and hospitality. The sector includes hotels, restaurants, resorts and so more (Holovnia et al, 2022). In near future, I will going to work in a hospitality sector of the United Kingdom within a restaurant business in the role of the leader.

Referring to the Gibbs reflective model, during the module, I learned about the reflective practices as well as its importance in the overall development of the person. From the module, I learned able different reflection model such as Gibbs Reflective model, Kolb's reflective model and the language used in the reflection (Hashim et al, 2023). Apart from this, from the module, I learned about leadership and this reflective approach, as required in the MOD009210 Reflective Project (Assessment code: 011), supports the integration of theory with practical experience.”Through the module, I increased my knowledge about leadership and learn that one of the main role of the leader is leading, guiding and motivating employees to attain the goals of the company. The module increase my area of knowledge in terms of various leadership theory such as situational, behavioural, digital leadership and so more.

Referring to the knowledge, I analysed that role of leadership is quite important in the hospitality sector to motivate, influence as well as encourage the team members in the same direction to attain the goals of the organization. In a leadership role, I need to focus on the fostering a positive work culture, encouraging employees as well as providing required training so that they can able to perform the task in an appropriate manner. To evaluate my leadership effectiveness, I give test of leadership trait questionnaire with my 3 co-workers. The test is about how I see myself and how others see me as a leader. Through, the leadership trait questionnaire, I got score of 4.3 from my co-workers as well as 4.14 from my own results. The outcome of the test represent that the way I see myself as a leader of quite similar to the way other see me. Hence, my leadership style and associated abilities allows me to lead and guide the team members effectively correspondingly assist in attain the organizational goals.

Problem-solving skills

Working in the hospitality industry within the role of the leader, it is important to have required skills such as relationship building as well as problem-solving skill.

MOD009210 Reflective Project Assignment Sample

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Emma Johnson 5 Years | PhD

The problem-solving skill refers to an ability of recognizing, evaluating and effectively addresses solutions in the significant manner (Aslan, 2021). Referring to the Gibbs Reflective model, I evaluate that my problem-solving skill is very effective and efficient and it was analysed during my group project experience. In context of my graduate level study, I provide with a group assignment where I need to work with the 5 people with different ideas as well as opinion. At the time of completion of the project a conflict arise within the group members which aligns with the assessment objectives of the MOD009210 Reflective Project (Assessment code: 011) by emphasising structured reflection and applied learningregarding non-management of the work as each member has different working style and ways of doing things. At this time, I use problem solving skill of 4 C's i.e. critical-thinking, creativity, collaboration and communication (Supena, Darmuki and Hariyadi, 2021). According to the theory, I focus on evaluating the situation by considering each group member's opinion, after understanding perspective of all I used my communication skill to give understanding to all members about each other point of view. In addition, a problem of non-completion of the project arise correspondingly I use my problem-solving skill and generate an idea of distributing the work to the group members according to their skills. This allowed me to solving the problem as well as completion of the project on time. At that time, I identified my proficiency in problem-solving skill. In addition, another experience of mine in regards to problem-solving skill is also related to assignment during my graduate level. During searching for the informative and valuable content related to the topic, I faced problem in searching as all sites are paid and need subscription. To cope up with such a problem, I used my problem-solving skill and start looking to search content by using the key word. This leads to solve the problem in effective manner.

I analysed that the problem-solving skill of mine plays an important role while working in a hospitality sector within a restaurant business. In the hospitality industry, problem-solving is significant for solving operational problems within the business as well as to provide greater satisfaction to the customers as well. The hospitality industry is very dynamic and complex as a result there is greater internal as well as external environmental changes that leads to directly impacts company operation (Mohd-Shamsudin et al, 2024). Hence, to cope up with such a dynamic changes problem-solving skill is essential.

Further, in hospitality industry my role is concern with leadership and being a leader it is my responsibility to solve organizational and employee’s related problem. The skill is essential for the leader and act as an indispensable part. According to Blake and Mouton managerial grid self-assessment questionnaire, I evaluate that I have required skill and competency for the job role of team leader. My ability is concern with the high task as well as high relation. It allows me to motivate the team members in positive manner by using effective leadership style i.e. transformational to enable them to reach the highest potential both as a team and individual via motivating them. I also provide them with a positive work environment where everyone feel valued and respected as opinion of each member considered, it results in strengthen the bond within the team members also as all have equal opportunities (Cruz, 2021). Being in the role of leader, the problem-solving skill help me to anticipate as well as overcome challenges, enhance efficiency, bring innovation, manage risk as well as drive continuous enhancement. For instance, during implementation of technical change within the restaurant business, if problem of resistance from employees arise. Then, I use my problem-solving skill to motivate the employee via using effective communication. At this time, I also emphasize on applying democratic leadership style to provide freedom of voice to the employees to actively listen their concerns as well as ideas, opinion and suggestions in regards to change. The action of mine allows me to solve the problem in efficient manner and helps in implementation of change proficiently.

In addition, within the hospitality industry, problem-solving skill is observed as a prime requirement for the role of leader as it is very competitive and complex industry. In the sector, it is observed as a skill of the leader to effectively and smoothly address the employees and company’s problem, unexpected events as well as to get creative solutions for the operational challenges.

It is considered as an essential skill for the leader because it is identified that a leader with a lack of ability of problem-solving skill not able to work in appropriate manner. The inability results in delay in decision-making, proactively react to a situation and so more. For instance, being in a role of leader, if I have lack of ability to solve problem than it become difficult for me to identify problem in business environment as well as accordingly to make decisions. Also, the lack of problem-solving skill in role of leader results in decline morale of employees.

Relationship building

Another skill is relationship building, it is an ability of building as well as maintaining good connections with others while increasing rapport, trust and understanding. The relationship building skill demonstrates my efficient abilities in terms of active listening, better collaboration, effective communication, conflict resolution, empathy, emotional intelligence and so more. With the help of Johari Window model, I able to gain in-depth insight about my inter-personal relationship (Gómez-Leal et al, 2022). In reference to the test, I analyzed that I have a extrovert personality. It demonstrate that I have a sociable, engaging as well as outgoing personality, due to it I able to make relation with people easily. In reference to Johari Window I analysed that my colleagues and I have same attributes such as organize, intelligent, adaptable, trustworthy and independent. It allows me to efficiently work with my co-workers. However, one of my experience in regards to the relationship building is concerned with a time when I enroll for a course of technical Knowledge. At that time I was a new student as I take admission in middle of the session. With my extrovert personality as well as my effective relationship building I able to build my presence in the class by fostering collaboration as well as effective use of the communication skill. It make easy for me to adopt the new environment easily.

Also, refereeing to the Kolb's reflective model, my other experience of relationship building includes when I help an individual who fear to communicate with other. At that time, I used my relationship skill and give my full efforts to provide feeling of comfortness to that person by communicating about his interest and actively listen to him. This experience provides me a great understanding that I have good relationship building skill (Lumbanraja, Lubis and Nadapdap, 2024). Additionally, according to the preferred co-worker test, I get outcome of 50 LPC that demonstrate that I am a motivated leader, who able to guide, lead and encourage an individual in the right direction while giving them feeling of confidence and better engagement (Idkhan and Idris, 2021).

In leadership role, the relationship building skill concern with people skill. It acts a base of successful career for a person interested in leadership. In future during performing the leadership role within the restaurant business, it is important for me to build the relation with team members, employees to better team cohesion, motivation and innovation. At that time my relationship building plays an important role for me to build trust and rapport with my team in an efficient manner (Shala, Prebreza and Ramosaj, 2021). In the hospitality industry or within the restaurant business, for the leader relationship building skill is essential to create a positive work environment, enhance team performance as well as customer satisfaction to efficiently contribute towards the business success. To make efficient use of the skill, I will also focus on using servant leadership, it is a leadership style that focus in catering needs of employees in terms of better growth opportunity, work environment etc. rather than emphasize on the professional development. Referring to the leadership style while working in a restaurant business as a leader in a near future, I will ensure to understand the requirements of the employees via using my relationship building skill. I focus on providing better growth opportunities to employees in terms of personal and professional development as well as in financial growth. In hospitality industry, the relationship building skill is important for the leader to engage the employees significantly as well as decline the rate of turnover. The relationship building skill while working in a role of leader at the restaurant business allows me to keep motivated employees by foster a trust and rapport, it helps me to increase productivity of the employees as well as growth of the business in the competitive environment as well.

In hospitality sector, relationship building skill is one of the main requirement to perform in the role of leader as it is crucial keep employees engaging and build a strong team and experience for the workers and customers both (Lansing et al, 2023). Apart from this, the lack of relationship building skill in the leader results in decline morale of employees, hence their productivity and overall performance of the business. However, the good relationship building results in strengthen my resilience ability. It is a skill of cope up with different challenges and situations in positive manner. According to the Mason's resilience model, I am a positive and energetic individual, inspirational and gratitude to others as a result I am able to provide social support to others while coping with the different challenges (Sofi et al, 2025). The resilience feature of mine allows me in a role of leader to easily adopt changes in referring to the VUCA business environment. This makes me an efficient leader who can able to lead the team in efficient manner while cope up with the different external challenges.

Part 2: Career Development Plan

Career Development Plan refers to a document that includes series of action or short-term steps that taken by the individual to attain a long-term professional goals. The effective career plan allows me to develop my further skill associated with the problem-solving and relationship building. It helps me to further improve my abilities and competencies more correspondingly make me an effective leader, while maintaining consistency with the academic expectations of the MOD009210 Reflective Project (Assessment code: 011) to demonstrate critical self-analysis. enable me to work more proficiently in the hospitality industry.

The career plan for the 10 skills associated with the problem-solving and relationship building skill is as under:

• Integrity: It is a skill that motivate individual to practice in a respectful, honest manner while compliance with ethical and fair values. According to the Astiwardhani, Santoso and Sobandi (2024), integrity ability is important in senior manager role to build trust and empathy within the team or crating a positive work environment. The ability is concern with my problem-solving and relationship building. I can work on further development of integrity skill by creating an action plan. I will focus on taking actions such as compliance with the ethical standards, keeping fairness while treating the employees, reading books of ethical principles, watching online tutorials to learn about integrity and its importance. The action of reading ethical principles such as honesty, truthfulness, accountability, respect for other etc. enables me to enhance my integrity skill in the efficient manner. For the improvement of the skill, I require resources such as books, internet, laptop and so more to access the online videos. I can improve the skill within a timeframe of 6 months and measure the attainment of skill via self-assessment.
• Emotional intelligence: It is an ability of managing own emotions as well as the emotion of people around. Based on the viewpoint of Stoyanova-Bozhkova, Paskova and Buhalis (2022), emotional intelligence skill important for the leader to understand the concern and changing behavior of the employees as well as to build a good relationship for creating a better working environment. For enhancement of the skill to significantly develop relationship building skill, I will take action such as self-evaluation, I reflect on myself and take feedback for others to improve the skill. Also, I will take action of practice mindfulness, it allows me to become aware of my thoughts and feelings as well as effectively understand others. I will improve emotional intelligence competency within 1 year and measure it via taking feedback from others. In addition, with the development of skill, I focus on using democratic style where freedom of voice given to others to share their ideas and opinion, it also allows me to understand emotion of others.
• Ethical Decision-making: It refers to a cognitive process where individual considers ethical principles and rules while making the decision. In future, within the role of senior manager, it is important for me to make decision ethically to ensure employees wellbeing as well as organizational success. Presently, I am good in decision-making but for the role of leader I need to develop my ethical decision-making skill. For this I will focus on taking action such as learning ethical framework and principles, learn using strategy of pros and cons method, observing experts in area of expert decision-making and so more (Ignatowicz et al, 2023). By observing the experts, I able to learn how they use ethics while making decision and accordingly I practice in the future. I will improve the skill in next 8 months and measure it by taking feedback from the other. The ethical decision-making skill allows me to build a positive and supportive work environment while performing the role of the leader.
• Communication skill: It is an ability of effectively communicate ideas, information and message effectively to other. According to Ignatowicz et al, (2023), communication skill is one of the prime requirement for performing the role of the leader, the ability allows me to further develop my problem-solving and relationship building skill. I further develop my communication skill to become an effective leader within a hospitality industry. To improve my skill, I will focus on taking action such as enrolling to communication development course, watching online tutorials and practice accordingly, and reading books and learn different and unique words as well as focus on learning non-verbal cues study (Eshkobilova and Ruziyeva, 2025). Using the action, I can develop my communication skill in within 1 year of time-period, allows me to play my senior manager role in proficient manner.
• Negotiation skill: It is an ability or skill, it is act as an inherent qualities that assist the individual to negotiate with others based on logic (Qader et al, 2021). For the senior manager role, negotiation skill is important to solve problem, mange conflict as well as build a good relation. The skill is important for the manager to manage employees and workplace operation in the effective manner. Referring to the Gibbs model, while working with my partners in the group project, I find difficult in negotiate with them. Therefore to perform mu leader's role without hurdle I need to enhance this skill. According to the Gibbs reflective model, I make a action plan such as learning different negotiation style such as collaboration, practice in real-life situations, watching online tutorials, reading books of expert leaders, active listening and so more (Fioravanti et al, 2021). The action leads to enhance my negotiation skill within 6 months, I measure the skill via self-evaluation.
• Collaboration skill: It is an ability of working collectively with others. Ilma et al, (2021) expressed, in role of manager, collaborative skill is important to improve teamwork, bring creativity, and enhance problem solving and increasing productivity. Referring to the Gibbs reflective model, during my internship, a group task was given to gather data on a concern topic. At that time, I find difficult in collaborate with my partner as we both have different working style. Hence, to perform leadership role with proficiently, it is crucial for me to engage my collaboration skill. To sharpen my skills, I will focus on taking action such as playing team-based games, active listening, effective communication, observing other while working in collaboration and so more. For instance, playing team-based games allows me to learn practice of coordination, I improve it within a 6 months. The development of the skill allows me to work in collaboration with the top management, supervisor as well as employees within the hospitality sector, ensuring employees satisfaction while good business performance.
• Entrepreneurship skill: It is an ability of recognizing opportunities and managing business effectively while considering element of growth and development. Hoang et al, (2022) professed that entrepreneurial skill is important for the manager to bring innovation in people-oriented process, adoption of organizational change as well as drive growth within the organization. I analysed that there is a requirement to sharpen my entrepreneurial skill further. Being in the role of leader in the future, it is important for me to bring innovation within the company as well as encourage creativity among the employees to gain competitive edge within a dynamic industry. To enhance my entrepreneurial skill, I take action of enrolling in a entrepreneurship course online, reading critical-thinking and business oriented books, attending seminars to gain wide knowledge, seeking and take guidance of the experience mentors and so more. Taking entrepreneurial course will allows me to think in strategic and logical manner, result in attainment of the skill within a time-frame of 1year. In future, while working in the hospitality industry I focus on implementing innovative ideas to provide competitive edge to the organization.
• Change management skill: It refers to an ability of the individual to implement change within the organization based on the internal as well as external factors (Bagga, Gera and Haque, 2023). Currently, the hospitality sector is changing rapidly as changes in the internal as well as internal factors. Hence, to perform in the hospitality industry within the job role of manager it is quite essential for me to boost my change management skill. The ability is concern with the problem-solving skill. To sharpen my change management skill, I will focus on taking action to improve my strategic thinking via playing mind based games such as chess, puzzle etc. In addition, I will attain workshops and training session to learn implement change in an efficient manner. The action of training helps me to learn hand on experience and way to implement change. I learn the skill in 12 months and with passes of the time. Using the skill, I will able to solve organizational problem in a creative and innovative manner.
• Risk management: Risk management ability is the procedure of recognizing, evaluating as well as controlling the threats in the organization. Referring to the Gibbs reflective model, during work on a partnership assignment, I proactively recognize issue of non-completion of the project on time at early stage and manage the risk by allocating the task to each team members in equal manner and according to the skill set. However, I evaluate that for performing leadership role in hospitality sector, my skill is not effective as required. Hence, to sharpen the skill efficiently, I will plan taking action like improving analytical skill to recognize potential risk, brainstorming to generate risk and manage idea, enroll for certification course (Brace and Nusser, 2021). The action allows me to gain wide range of the knowledge in context with the risk management, hence I can able to develop the skill within a timeframe of the 15 months.
• Technical skill: It is an ability of optimizing different tools, technologies and software while performing a task. In the era of digitalization, with the introduction of new technologies and software, it become important for the leader to enhance technical competency (Triplett, 2022). Referring to the Gibbs reflective model, I analysed that my technical skill is good but I need to improve it more, to cope up with the current time requirements. For instance, I need to develop my competencies in terms of using new software concerning with data management, performance management etc. to work in effective manner. To improve my technical skill, I will take action such as enrolling to technical advancement courses, watching free online technical tutorials, reading and learning technical terms and practicing accordingly and attaining session and seminars of experts in the concern field. This plan or action helps me to sharpen my technical skill efficiently within a 6 months. I measure it via taking feedback from my co-workers, superiors and technical experts.

Conclusion

To sum up all, it has been concluded that reflective practice play an important role in gain insight of own skills and abilities. Referring to the Gibbs reflective model, by reflecting on the experience it is identified that my problem-solving and relationship building is effective. In addition, the skill is prime requirement of the employer within the hospitality sector for the role of leader. In addition, good knowledge of leadership style like democratic, servant and etc. allows me to leads team effectively. Moreover, referring to the Johari window, evaluate that my personality is extrovert that allows me to engage with co-workers, which is crucial for leader's role. Further, the development of career plan allows me to develop the associated skill with problem solving and relationship building ability proficiently within a set timeframe. The development of the skill allows me to perform my leadership role in efficient manner in terms of motivating employees, increasing their engagement and bringing change to gain competitive edge.

References

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Online

• Gibbs Reflective Cycle. 20225. Online. Available through: < https://www.structural-learning.com/post/gibbs-reflective-cycle>