Master Effective Communication in Health and Social Care with HSC302 - Communication for Health and Social Care Assignment
Communication in social and health care is termed as the exchange of instructions and information among the social and health care professionals and between patients and family members (Fredriksen et al, 2020). It plays a vital role in the social and health care as it promotes collaboration, understanding and trust. This assignment for HSC302 Communication for Health and Social Care includes the brief understanding about the communication role within the practice of social and health care. In addition, the variety of communication formats is evaluated to effectively communicate the care information. At last, significance of information and communication technology (ICT) within the social and health care is analysed in this assignment.
This section explores the methods, strengths, and weaknesses of communication in health and social care. Assignment Helper provides guidance on understanding these key principles effectively.
There are multiple methods which are used for the communication within the social and health care. These include informal and formal methods of communication. The informal method of communication refers to information exchange, either in written or oral manner, which does not lie within the formal or traditional methods or structures of the social and health care (Aunger et al, 2021). For example: text messaging, conversations during lunch or tea breaks, sharing of feedbacks and group chats among care professionals, patients or family members falls within the category of informal communication. The informal communication method facilitates quick problem solving, rapid exchange of opinions and ideas and promotes positivity within the organisation of social and health care.
Formal method of communication includes the systematic conversation with the implementation of structured format within the social and health care organisations (Alderwick et al, 2021). This communication method follows certain guidelines and rules, helps them to understand the issues of patients in better manner. For example: Formal meeting with patient or with other healthcare professionals and medical reports falls within the method of formal communication. It is significant as it facilitates effective, safe and standard quality health and social care by meeting the protocols and professionals standards.
The formal and informal method of communication has multiple weaknesses and strengths. Formal communication facilitates the precise and accurate information flow, leads to deliver quality and effective health and social care and emerges as strength (Hassan, 2020). Furthermore, it ensures the maintenance of professional protocols and standards, leads to convey high credibility between the care workers, patients and their family members. It follows the structured way of communication, helps to prevent misunderstanding and confusion and facilities quick decision making and emerges as a potential strength. Weakness of formal communication includes time consuming and lack of familiarity, results in creation of barrier for the free flow of instructions and information (Fox et al, 2021).
On the other hand, informal communication facilitates comfortable environment, leads to better expression of opinions and ideas of care workers and patient. Moreover, it improves the interrelationship between the healthcare professionals and enables team building within organisation, emerges as its strength. On contrary, informal method of communication results in arising potential confusion and misunderstandings due to lack of formal channels and professional format or structure (Senbekov et al, 2020). This leads to clarity lack, results in spreading of wrong or inaccurate information, emerges as a weakness. In addition, informal communication could results in providing wrong procedure or treatment to the patient due to lack of accurate information, leads to negative impact on the health and social care.
There are several principles adopted within the health and social care with an aim to facilitate effective communication. With the application of effective communication principles, care workers can improve satisfaction of patients, promotes effective outcomes of healthcare and establishes better relationship with individuals (Hussien et al, 2021). Principle of using concise and clear language by the healthcare professionals promotes effective communication. This helps the patients and their family members to understand the self-care instructions, their health condition and information about treatment option. Another principle is identified as active listening which enables the care provider to give full focus and attention to their patients. This encourages them to reveal their responses and concerns as per their preferences and needs, results in active demonstration of trust and empathy (Kelly et al, 2020). Cultural sensitivity emerges as another communication principle which helps the care professionals to understand the cultural beliefs, norms and practice while treating diverse range of patients belong from different background. Healthcare professionals demonstrate respect and empathy towards their patients by acknowledging their values, feelings and concerns to promote effective communication.
Communication barriers are challenges or obstacles, results in hinder the exchange of ideas, emotions and information among individuals. There are multiple potential barriers to communication, such as physical barriers, cultural barriers and Linguistic barriers (Jennings et al, 2018). Physical barrier of communication refers to the physical element which inhibits the flow of information among care professionals, patients and their respective families. Noise, excessive information, technical difficulties and distance are the examples of physical barriers. These potential barriers could be minimised by practising proactive or personal communication, reduction of noise with innovative design of workplace and effective maintenance of advanced technologies and equipment (AlQudah et al, 2020). On the other hand, cultural barriers to communication includes the lack of understanding about the cultural practices, emotions, beliefs and norms, leads to restrict free flow of information during communication. With the promotion of open communication, the differences between diverse and culture individuals of health and social care could be minimised. Apart from that, there are linguistic barriers within health and social care, leads to create confusion, misunderstandings and results in reduced pace of decision making (Banerjee, 2020). This barrier has an adverse contribution in the promotion of dissatisfaction among patients and medical providers. It could be overcome by using concise and clear language during communication.
This section examines the written and oral methods of communication in social and health care. The HSC302 Communication for Health and Social Care Assignment highlights how these methods improve patient care, relationships, and overall satisfaction.
In social and health care, multiple methods of written and oral communication are effectively utilised. It has a vital contribution in the building of relationship and enhancing well-being and satisfaction of the patients (Butow and Hoque, 2020). Both written and oral communication enables the quick sharing of instructions and information, conveys relevant information and fosters interpersonal relationship among patients and healthcare teams. Written communication refers to the systematic exchange and documentation of care information, medical history and treatment plans between patient and care professionals in written manner (Fredriksen et al, 2020). It includes emails, medical reports, medical prescriptions, admission form of patient, orders for lab test and consent forms. Written communication is significant for the maintenance of standard care, satisfaction and safety of the patient. It is considered as effective communication method as it emphasised on the documentation of accurate information of patient in written manner, results in ensuring high clarity and avoids confusion and misunderstanding (Aunger et al, 2021). This type of communication method is used to keeping records of the patient by way of documents and written prescriptions and provides evidence as a medical history of the patient.
Conversely, oral communication refers to the use of words with an aim to convey ideas, relevant information and needs. This method of communication is commonly used within the social and health care organisations (Alderwick et al, 2021). This type of communication method includes group discussions, telephonic calls and personal one-on-one conversation. Oral communication encourages the principle of active listening and promotes positivity and satisfaction with the active involvement between two parties for effective communication within social and health care. Empathetic, culturally sensitive, clear and respectful communication enhances the care quality, ensures safety and promotes trust (Hassan, 2020).
| Assessment | Diagnosis | Planning | Intervention | Evaluation |
|---|---|---|---|---|
| Obtain health history of patient, checking the symptoms for fever such as body temperature, respiratory rate, heart rate and blood pressure. | Implementation of nursing diagnosis by considering the factors related to bacterial infections, changes in body temperature and other body functions. | Short term: lower the room temperature; eat healthy food, getting enough sleep and rest after taking medicines. Long term: provide medications and nursing interventions along with the home remedies and adoption of healthy lifestyle. | Implementation of techniques for body cooling, such as sponge bath, administration of antipyretic medicines and utilization of cooling blanket to reduce the temperature of body. | Continuous monitoring of the changes in body temperature, evaluation of body response against the nursing interventions such as reduction in body temperature and improvement in condition of patient. |
This section evaluates the potential risks and benefits of technological communication within health and social care organisations. The HSC302 Communication for Health and Social Care Assignment focuses on how technology enhances efficiency while addressing data protection and privacy concerns.
5 Years | DPhil
The sector of social and health care has undergone with a crucial transformation within the past recent years, leads to driven the advanced technology within the process of communication in organisations (Fox et al, 2021). Use of technology for effective communication offers multiple benefits and possesses risks of potential hazards for the organisations of social and health care. Implementation of advanced technology such as IoT device, Artificial Intelligence (AI) and Blockchain technology within organisation provides the benefit of increased accessibility and flexibility. Furthermore, it provides the benefit of improved efficiency and offers high scalability within the care organisations to promote the well-being and satisfaction of the patients (Senbekov et al, 2020). In the current era of digitalisation, use of advanced technology offers the advantage of electronic patient’s health records as a form of written communication, results in providing useful insights about the health situation of the patients. For example, NHS in the UK adopted the advanced technology of video conferencing to provide video consultations to the patients through oral communication, leads to improve the efficiency and provides effective services of healthcare by the organisation of social and health care (NHS.UK, 2024).
On the other hand, there are multiple risks associated with the technological use within the healthcare organisations, such as risks related to delay in decision making, breach of data and health information of patients, and miscommunication risks (Hussien et al, 2021). Potential risk of delay in decision making emerges as a biggest disadvantage of technological implementation, leads to result in incorrect medication or delay in treatment. Furthermore, there is a significant risk of miscommunication due to technological error, has an adverse impact on the goodwill of the organisation. In addition, risks related to breach of data and health information emerges as an ethical concern for the organisations (Kelly et al, 2020). This leads to violate the ethical considerations of privacy and security of the data related to organisation and patients.
In the advanced technical era, using of modern technology facilitates multiple benefits to the service users such as quick decision making, promotes personal interactions and enhances collaboration and efficiency (AlQudah et al, 2020). The automated technologies streamlines the process of communication among the service users by simplifying the process, leads to foster effective decision making process. Moreover, the advancement in IoT systems and platforms facilitates the video conferencing, provides the benefit of live interaction with the medical professionals and patients (Banerjee, 2020). The cloud based tools and platforms enable the real time and smooth collaboration among the service users, allows them to work in seamless manner. However, the usage of advanced technology involves the variety of potential hazards, such as privacy concerns and misinterpretation of information and personal data of service user (Butow and Hoque, 2020). There is a high risks associated with the privacy of the service users as it could leads to breach of data and personal information.
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In addition to that, there is a potential hazard of misinterpretation of personal data and information during the technical communication (Fredriksen et al, 2020). Due to technological errors and lack of privacy and security measures, the personal and vulnerable information of the patients and employees could be misused by the hackers.
There are multiple issues faced by the organisations of social and health care related to the protection of data, such as compliance and security issues and increased cost of storage and maintenance (Aunger et al, 2021). The social and health care organisations have large quantity of datasets which are stores at multiple locations, results in arising increased cost of data storage; in addition, it creates the high cost of maintenance of datasets from theft, malware or cyber-attacks (Ion et al, 2016). Organisations also faced the issues related to security and compliance, results in reduction of goodwill and trust of the patients (Alderwick et al, 2021). However, there are multiple data protection measures, implemented by the social and health care such as data encryption and use of cybersecurity tools to prevent organisation from privacy and compliance risks. For example: NHS, UK increases resilience with the technical transformation with the adoption of tools of AI and IoT devices to facilitate effective services of social and health care (Ferris, 2024). In addition, the social and health care organisations implemented the AI, offers vital benefit of reduced cost of maintenance. This improves the storage capacity and operational efficiency of the organisations of social and health care.
Conclusion
From the above assignment, it has been concluded that communication plays a crucial role in the transmission of information between patient, healthcare professionals and family members. There are informal and formal methods of communication, aims to fostering positive relationship and trust among the patient and care providers. Active listening, concise and clear language and cultural sensitivity emerges as an effective communication principles. Linguistic barriers, cultural and physical barriers were identified as the potential barriers to communication within the social and health care. Furthermore, the benefits of technological communications were analysed such as increased efficiency and delivery of standards services of health and social care within organisations. At last, potential risks related to technological communication such as privacy and compliance risks and high cost of maintenance was concluded.
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