Understanding Person-Centred Care Standards Ethics and Legislation Assignment Sample

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Introduction: Understanding Patient-Focused Care

Person-centred care means the treatments provided by the care-givers need to be in line with the values that support morality and ethics (Ekman et al, 2021). Accordingly, patient should be treated with care, respect and provided mental support. For this report, NHS has been selected which provides the high quality healthcare services to the people in UK and England. Students dealing with healthcare topics often seek assignments writing help to clearly articulate models of care and ethical frameworks in academic submissions. This report will cover the professional values and personal attributes in health & social care. Further, it will shed light on the model of care delivery and draw comparison with the person-centred care model. This will also cover the ethical issues and legislation related to the field of healthcare.

Task 1: Professional Values and Personal Attributes in Health and Social Care

Person-centred care focuses on treating patients with respect, empathy, and involving them in decisions about their treatment. NHS trains staff to follow this approach, which strengthens patient trust and relationships. While it can be more time-consuming and costly, it ensures personalised care. The medical model is faster and cost-effective but may lack empathy and patient engagement. Equality, diversity, and personal attributes like communication, empathy, stress management, and problem-solving are essential for effective care delivery.

Person-centred care delivery

Person-centred care is a model that suggests that the patient should be treated by the medical professional with the behaviour that can achieve the morality and ethical values (Österlind and Henoch, 2021). This model focuses on the person receiving the treatment and the care-giver involves them in the process of decision making regarding the diagnosis. It places more emphasis on lowering the cost and practicing transparency with the person who receive care. For example, NHS provides training to its nurses and care professionals about how to apply this approach for providing the better services (NHS England, 2025). On the other hand, medical model states and believed that the health professionals must have full knowledge of diagnosis provided to the patient. This is a traditional form followed by many healthcare experts which suggests that the person undergoing the medication is not responsible for the disease and sickness. The strength of person-centred care is that it creates the significant relationship and deeper understanding about the situation.

Understanding Person-Centred Care Standards Ethics and Legislation Assignment Sample

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The healthcare professionals can identify the issues of the patients with the motive to provide them with better care (World Health Organization, 2021). This model also has benefit in winning the trust of the patient through empathy. This brings results are as per the desire of the care-giver and benefit the patient. Beside strength, this approach also has several weaknesses such as the increased cost of finance as it takes time for careful observation and providing the treatment. It has also issues where it can deprive certain people who are not open minded to discuss the issues closely. The strengths of medical care model can be that it can detect the sickness early and can provide the necessary treatment (Hutting et al, 2022). This also leads the accuracy of the care to be provided by as per the healthcare professional to the patients. It is more cost effective and less time consuming than the person-centric model.

Medical care approach weakness can be considered that it lacks the empathy and treat the patient as a medical issue (Kwame and Petrucka, 2021). Another weakness can be there is a lack of relationship between the patient and the care professional or personnel. The person-centred care addresses the need of the users where there is a need of more making the patient mentally strong to overcome the disease. The medical care model can be used to develop the cure for any particular disease which is not focused on treating one patient, use the patient illness to develop the cure for all.

Equality and diversity in care delivery

Equality Act (2010) provides patients with the equal or fair access to all the services and treatments. On the basis of this, patients cannot be discriminated on the basis of age, gender, sex etc. Equality and diversity is essential in any organisation whether it is healthcare service providers (World Health Organization, 2021). There are various strategies that can promote the equality and diversity at work in the healthcare industry. NHS follows specific set of policies that create the environment where everyone is included regardless of the background, culture, values, colour, etc. This is effective in establishing the system of inclusiveness for all. It is essential for creating the healthy work culture and keeps the employees motivated in work and provides better services to the patients. Through this, the efficiency is achieved and the desired results can be obtained regarding better care and service provided to the patient (Edgman-Levitan and Schoenbaum, 2021). Another strategy includes providing training and development to its workers where the staffs are informed as well as made aware about this.

It is essential to keep the employees aware by providing the necessary guidance and education programs that can keep them informed and motivated (Engle et al, 2021). The informed healthcare workers can prevent the discrimination that may occur in the organisation. For example, the NHS has launched the Building Leadership for Inclusion (BLFI) that focuses on developing the leadership which is more open towards the different types of people and work on the basis of fair treatment for all (NHS UK, 2025). This leads to the attainment of the firm’s goal to provide the services to the people with quality and satisfaction.

Personal attributes in health and social care

Personal attributes refers to the qualities and traits that are possessed by an individual. These play a crucial role in the health & social care about how the workers determine the way to treat the patient (Elias and Paradies, 2021). There are several attributes that are required by the health care worker which are communication, stress management, empathy, problem solving, and flexibility. Communication is essential quality because there is the significant transfer of information between the workers as well as the patients. The clinical professional cannot understand the patient and it will impact the treatment given to the person receiving care. Stress management is needed to practice by the medical professional they have to deal with the emergencies and uncertain situation (Ekman, 2022). The issue in managing the stress by the care-giver can also lead to doubts by the patients and they may decline to take services.

This is against the professionalism as the healthcare worker is required to maintain the environment and work effectively (Melnyk and Fineout-Overholt, 2022). Empathy is needed to be practiced that can make the patient more comfortable in sharing the issues faced by them and better treatment can be provided. Problem solving is another attribute necessary to be possessed by the employees while handling the queries of the patients. The health care professionals have to come across the number of issues in day-to-day activities and it required person’s ability to handle the difficult circumstances and deliver the solution for the same (Gopal et al, 2021). These attributes influence the care delivery in a positive manner by providing the better services to the patients and fulfils the duty.

Concept of empathy

Empathy plays an essential role in the Person Centered Care model, as it is more focused on providing exactly what the patient requires (Ekman et al, 2021). Empathy is a feeling in which the person can easily develop understanding without any issues and suggest solution for the same. This can lead to the identifying the situation based on the perspective of the patient. This is more effective in giving the diagnosis to the problem and there are higher chances of the recovery in the patient (Shamshirband et al, 2021).

Empathy plays an essential role in the person-centred care, as it is more focused on providing exactly what the patient requires (Ekman et al, 2021). Empathy is a feeling in which the person can easily develop understanding without any issues and suggest solution for the same. This can lead to the identifying the situation based on the perspective of the patient. This is more effective in giving the diagnosis to the problem and there are higher chances of the recovery in the patient (Shamshirband et al, 2021). This can also help in the achievement of the relationship building among the medical professional and the client. It increases the chances that the medical professional becomes more aware of the on-going condition of the person who receive the treatment and can provide correct care by observing on each stage of diagnosis and recovery.

Task 2: Ethical Issues in Health and Social Care

Healthcare ethical principles such as justice, beneficence, autonomy, and nonmaleficence ensure patients are treated fairly and safely. In cases where patients are given preferential treatment based on income, these principles are violated. Addressing ethical issues requires awareness, clear policies, and following ethical frameworks like utilitarianism and virtue ethics. Adhering to these principles protects patients, maintains staff professionalism, and preserves the reputation of healthcare organisations.

Ethical medical principles

The case study is as follows: ‘Mr. A is a medical professional for over 3 years, who owns hospital and treat the patients on the basis of the income level. He treats every patient as per the categories decided that is VIP and general and does not provide information to the patients regarding their illness. The team at the hospital is also told to practice the same at the work and give preference to the chosen candidates. This situation has made the environment that is unfulfilling to the employees and thinks that it the not a right practice. This also violating the organisation reputation and may impact it negatively in the long run.’

The ethical practice that violated in the above case study is unfair treatment with the patients. This breaks the ethical principle of justice, beneficence, autonomy and nonmaleficence. Justice refers to the quality of treating the people with fairness without discrimination on any basis (Österlind and Henoch, 2021). It is considered as necessary to adapt into the medical practices that can provide fair treatment to all those seeking care without any inequality. Justice is abolished in the above situation as the medical professional is not serving every person who seeking care with equality. Beneficence means the compassion and generosity in a person towards the other individual (Edgman-Levitan and Schoenbaum, 2021). It is essential to follow this moral value in providing the healthcare assistance to the people that can show the behaviour of kindness and empathy towards them. The above case reflects that this principle is not being followed by the medical professionals that show the unprofessionalism and better care for all.

Autonomy can be defined as the right of a person and in medical area the individual is provided with the right to get treated (Hutting et al, 2022). This principle suggests that every individual has the right to receive all the information and the medical professional are required to be transparent with them. The care givers are needed to disclose all the details on the diagnosis and illness of the patient. The clinical professionals are ineffectively reacting to this principle and are violating the right of the patients. Nonmaleficence means the care-givers should not hurt the individual that is seeking the medical care (Kwame and Petrucka, 2021). In the healthcare profession, the workers are supposed to be supportive with the person who seeking the care and health assistance. In the above case, it can be said that there is the breach of this ethical practice and harming the patients. The healthcare profession is requiring adapting these principles into the practices for better working. It also shows the responsibility hold by this profession towards the people and society.

These principles are based on the moral values that the healthcare is liable to fulfil towards the society and the people (World Health Organization, 2021). Any violation can cause major damages to the patient as well as the firm concerned in it. Ethics are crucial for better and right medical activities in right manner. Healthcare professional who are violating these values and practicing unethically are subject to receive the punishment.

Ethical issues

Ethical practices are essential to follow in the healthcare sector that ensures the fairness and equality, transparency, treating with kindness and in a right way. This are considered to be the part of the professionalism and work (Engle et al, 2021). However, these principles are being abolished in the above discussed case study. There are various ways that can be suggested to resolve this issues and establish a system that is more focused on the providing the rightful healthcare services. It is suggested that the ethical dilemma can be resolve by first creating the awareness about the situation in the medical professional as well as the staff in the hospital unit. The change can only be established when the concerned parties are highly informed about the situation (Elias and Paradies, 2021). It can be done through making the policies that are based on the healthcare ethical principles. The practice of justice can allow the clinical professionals to treat the patients with the thought of fairness.

Health care service providers can establish the system based on the principle Nonmaleficence which can lead to develop the individual worker. It can be beneficial to create the balance between the individual autonomy and the organisational practices. For example, NHS strictly follows the activities that promote the teamwork for supporting the patients, providing the respect and dignity, and quality care with compassion. (Gov UK, 2023). There several theories that can be effective for creating a workplace that follows the principles and resolves the concerns faced in the case study. Utilitarianism is the ethical theory that suggests that the actions are considered to be moral if they bring happiness and those actions that can cause damage are to be opposed (Ekman, 2022). This depends on the outcomes of the actions that are to be taken as good or bad. It can be suggested to adapt to the practices that based on this ethical theory of Utilitarianism.

The healthcare workers in the above case can use this into the practices in a way that treat all the patients equally and maximise the utility than treating the chosen number of people. Virtue ethics is another ethical theory that stats that the medical practitioners are required to act in a way that is righteous and integrated with the morality (Melnyk and Fineout-Overholt, 2022). It can solve the ethical dilemma faced in the above case and can minimise the risk to the care seekers. This is effective for establishing the right practices that encourage the loyalty, wisdom and truthfulness (Gopal et al, 2021). The implemented policies for the medical professional cannot only help in providing the better service to the patients but also prevent the reputation of the hospital. This can leads to the professional development and creates the positive environment for work which is trusted by the patients. This improves the image of the healthcare workers and maintains the degree of professionalism.

Task 3: Legislation and Guidance in Health and Social Care

Laws like the Care Act 2014 and Health and Social Care Act 2008 ensure safe, high-quality, person-centred care. Agencies such as NICE and UKHSA provide guidance, set standards, and support evidence-based practices. Compliance with these regulations protects patients, improves care delivery, and ensures healthcare professionals act ethically and responsibly.

Legislation in health and social care

The government bodies have established several laws that are emphasised towards creating the environment that can provide the safe and secure services to the people seeking treatment. Care Act 2014 is a legislation that create compulsory adherence to the actions that brings the well-being and highlights the responsibility hold by the local authorities (Klaic et al, 2022). This shows the necessity of the well-being in the care delivery. This is a person-centred approach that is focused in serving as per the requirement of the patient (Petrigna and Musumeci, 2022). It has a great impact on the individual lives in which the professionals serve with more consideration to the patient’s feelings and thoughts. It gives equal importance to each individual and provides tailored services. It promotes the social care and support in the society that can be healthy and sickness free. This can be applied by the professional in listening to the person seeking medical assistance and serving by taking enough time needed to get treated. The medical practitioners are needed to welcome the individual that is looking for care delivery service and shall never deny them.

Health and Social Care Act 2008 is another legislation that have set the Care Quality Commission (CQC) which ensures the services provided are as per the quality and standards and are also safe for the patient receiving the treatment (Shamshirband et al, 2021). It is essential to meet the right of safety to the people. The care delivery workers are accountable to maintain the standards and are obliged to fulfil it as their prior duty. This sets control system in serving the patients and any inefficiency in the fulfilment of the same may subject to the punishment or strict actions. It has great influence on the people care services and better quality is provided in the society. For example, NHS has responded to this well and put into actions that support these practices (NHS England, 2021). It is applied in the situation where the hospital is working active towards cleanliness in the infrastructure and area around it. It also ensures the equipment used are sterilised and the individual does not face any issues based on the cleanliness.

Agencies provide guidance for safe and effective care delivery

The healthcare agencies plays crucial role in the ensuring the right and safe services are provided to the people in the society (Österlind and Henoch, 2021). These are effectively working for the better care delivery in the health and social care sector. These provide the basic guidelines for all the medical workers and sets necessary obligations that are practitioners are liable to follow. National Institute of Health and Care Excellence (NICE) is a regulator body that gives the guidelines for the practices in the medical sector. It is UK based association for medical care that is controlled by the Department of Health and Social Care (NICE, 2025). This have influence the way the policies are formed and followed in the care delivery profession as the provided regulation for the better delivery of services by the care-givers. The policies are modified on the term basis as per the changes in the society and need and requirements of the people. It is focused on establishing a system that can create better care setting for all.

The institute is accountable for inspecting the cost effectiveness of the medicines and provide clinical support (NICE, 2025). NICE seeks treatment for many diseases and works for the well-being of the society. NICE provides support in providing the diagnosis to the patients and ensures the quality of services. UK Health Security Agency (UKHSA) is another regulatory organisation for health and social care. It was established in 2021 and comes under the Department of Health and Social Care (DHSC) (GOV UK, 2025). It is responsible for the matters on public health and well-being protection. UKHSA provides suggestions to the Secretary of State on the various healthcare matters and reacts actively to the illness situations such as pandemic. This institution sets the standards for the practice that can prevent the illness and ensures the safety of the people (GOV UK, 2025). This is essential for the better and effective care delivery system to be adapted by the clinical practitioners. The organisation also provides leadership in the operations and innovative research by working with the partners for well-being of the people.

Conclusion

It can be concluded from the above report that the person-centred care is more attentive towards fulfilling the individual need. It provides the treatment on the basis of what resonates more with the patient. Diversity and equality is crucial in the medical sector so that the professionals can serve effectively to the people. Ethical principles ensure the right and fair treatment with the patients and safeguard the right to get treated. There are several agencies working that are more focused on creating the standards that ensures better practices for improves care delivery setting. The laws are imposed so that there is no violation of any patient and well-being can be achieved in the society effortlessly.

References

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