Organisational Principles in Property Management Assignment Sample

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Introduction

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This study is going to focus on the understanding of different organisational principles and their Services mostly in Housing as well as Property Management. This study will majorly analyse the role of personal and team objectives of the chosen UK-based organisation Rendall & Rittner. It can be depicted that, this company generally offers proficient Property Management Services mainly for UK housing Associations. Here, the range of the offered services of this company for different private and social rented sectors will be evaluated properly. Along with that, the core services that are needed for the process of housing and property management organisations and that are needed to deliver the best services to their customers are also going to be analysed in this study.

Impact of the principles, priorities, and values of the organisation on the delivery of services to customers

Figure 1: The chosen organisation

Rendall & Rittner is a major property management organization in the UK that is characterized by a bunch of organizational priorities, values and principles that determine it within the industry. This company establishes a strong focus on operational efficiency, community engagement and customer satisfaction. In this regard, one of the key principles of this UK-based Rendall & Rittner is its "customer-centric approach" (Rendall & Rittner, 2023). This organization majorly prioritizes its performance and the unique requirements as well as expectations of its customers. This company is tailoring their services according to their rules, regulations and principles. This differs from some other possession management organizations which may embrace a more standard "profit-centric model". This UK-based well-known housing organisation directly concentrates not only on "property management" but also on delivering reasonable housing solutions along with community development (Muczyński, 2022). The major principle of this organisation is to prioritize and value customer satisfaction along with maintaining its economic and social objectives.

In this regard, "Operational efficiency" is another principle entrenched in the business approach of Rendall & Rittner. This organization seeks to optimize their property management processes by leveraging technology as well as innovation to improve service delivery of the clients. In comparison, on the other hand, JFM block and estate Management Company of the UK and some remote real estate commodities generally prioritize their profit margins, operational efficiency and potential directing to provide a separate assistance experience for the customers (JFM, 2023). After that "Community engagement" is considered as the core value for the Rendall & Rittner of the UK. This organization vigorously concerns itself with promoting the purpose of the well-being of society within the process of property management. Thus, the primary focus of this company is to provide affordable housing and become concerned with creating a holistic residential experience.

For example, Rendall & Rittner may manage different types of community events by assuring the residents discern security and support. These types of principles seriously influence the "delivery of services" to the customers (Muczyński, 2023). Thus, the "customer-centric approach" of Rendall & Rittner fosters commitment and optimistic feedback. This helps contribute to a robust reputation in the global market. The operational efficiency priority of this company secures convenient and practical solutions to problems by enhancing prevailing satisfaction (She et al. 2022). The focus on "community engagement", forms a more dynamic and pleasant living environment. It also promotes a loftier differential of life for all residents as well as clients.

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Description of different ways personal and team objectives can fit into the organisational plan

It can be depicted that "Personal and team objectives" play an important role in the conquest of any community by supplying a framework for personal and collaborative actions. Personal objectives are directed to the precise targets selected for particular workers that outline the basic needs of the clients to complete within a provided time frame (Lao, 2021). On the contrary, the team objectives of this company are to maintain all established goals for a distinct group of people who are working jointly to achieve a common aim. Hence, both private and team goals are essential elements for the organizational plan that contributes to the prevailing conquest of the company. In the aspect of Rendall & Rittner, the UK-based property management company has unique objectives that include the target of improving "customer satisfaction", enriching "communication skills" and achieving clear "performance metrics" (Rendall & Rittner, 2023). These particular goals of this specific company can be aligned with the wider organizational strategy by confirming that workers are concentrated on actions that contribute to the mission, vision and goals of the company. These are including to provide exceptional "property management services" to their clients by keeping a positive client relationship.

Figure 2: Different services of property management

Rendall & Rittner and its Team objectives involve cooperative efforts to facilitate the process of property management by implementing new technologies and enhancing the overall gang efficiency. These types of objectives are developed to align with the administrative plan that is mainly developed by promoting cohesive and practical working surroundings (Zalejska-Jonsson, 2020). It can be noted that when the individual objectives of the stream and team members are "well-aligned", they can make a synergy that drives the institution toward its more comprehensive goals. These types of goals may include "increased client satisfaction", "sustainable business growth" and "efficient property management". The personal objectives of all the employees at Rendall & Rittner are also prioritised to set goals to enhance their understanding of "property management" and its regulations (Rendall & Rittner, 2023). These different ways of personal and team objectives can enhance the "problem-solving skills" of the employees and team members which can contribute to the prevalent victory of the team. These "personal objectives" of this chosen organisation instantly reinforce the "organizational plan" by confirming that separate efforts can positively contribute to the cooperative accomplishments of the company.

Explanation of the range of offered services in the social or private rented sectors

Rendall & Rittner, the UK-based property management company operates the process of managing various portfolios of possessions in both the sociable and personal rented sectors. In the "rented sectors" they supply a complete range of benefits aimed at providing the smooth function and supervision of residential constructions (Sharam et al. 2021). In the case of the "social rented sector", Rendall & Rittner besides different other property management organizations generally proffers different types of services such as supervision of communal sites, rent collection, and managing tenant questioning and problems. The management team of this organisation also ensures adherence to applicable laws. The management team of this company is also involved in contending with local leaders and housing establishments to manage broader societal needs and mitigate social issues.

Figure 3: Responsibilities of property management team and managers

In the case of the "private rented sector," this company maintain other services including "marketing vacant properties, “financial management", and "tenant screening and onboarding" on behalf of the property landlords. This sector has a strong emphasis on consumer service and renter satisfaction to entice and keep residents in competitive demand. Hence, the major services delivered by Rendall & Rittner focused on both sectors (Leung et al. 2023). It demonstrates some considerable differences that generally focus on satisfying "regulatory requirements" by fostering a purpose of community. This company also focused on the issues of the residents with lower income. In difference, the "private rented sector" prioritizes property presentation, "business-oriented approach" and amenities to maintain the property management process.

Evaluation of the core services needed for housing or property management organisations to deliver to their customers

Rendall & Rittner, a major "housing and property management" firm in the UK, excels in providing a complete suite of benefits aspired at improving "customer satisfaction" and prevailing organizational conquest (Jalil et al. 2023). At the core of the service and operations of Rendall & Rittner is their process of maintenance, confining proactive maintenance and immediate issue solutions. Thus, by leveraging "skilled professionals" and "cutting-edge technologies", Rendall & Rittner assures that all the properties of their clients are well-maintained. They also foster secure and comfy living conditions for all residents. Rendall & Rittner's devoted efforts in nurturing positive connections contribute to "tenant satisfaction" and also provide a feeling of neighbourhood within supervised properties (Rendall & Rittner, 2023). Hence, "Property management" is considered a "cornerstone service" that covers the process of financial administration, observation, and strategic planning. Via careful supervision of property acquisitions, Rendall & Rittner optimizes their returns on investment which also ensures regulatory compliance. These all-major services gathered promote the best "customer experience" for Rendall & Rittner by furnishing "hassle-free" and seamless circumstances for living. As per the different case study analyses of Rendall & Rittner, the secret behind the huge "successful resolution" of this company is their proper maintenance of "increased tenant satisfaction" and optimistic "word-of-mouth referrals" (Leung et al. 2023). Thus, the successful and elevated "property management" process of this company enables a pleasant "community atmosphere" mostly by contributing to "sustained occupancy rates" along with "long-term success".

Conclusion

In conclusion, the explanation and evaluation of this study identified that the organizational principles of Rendall & Rittner are highly focused on "operational efficiency", "community engagement" and "customer-centricity". These all made this chosen organisation different from other property management organizations. Thus, It can be concluded that the "personal and team objectives" of this company are the essential components for the organizational plan of Rendall & Rittner which is ensuring that personal and collective actions are mandated towards attaining broader administrative goals. Hence, the "property management" organization, Rendall & Rittner play a vital role in the leased sectors by boosting their benefits to satisfy the precise requirements and dynamics of social as well as private "rented housing" aspects.

References

• Jalil, R.A., Razali, M.N.M., Zainudin, A.Z. and Ahmad, F., 2023. DIGITALIZATION OF SUSTAINABLE INTEGRATED PROPERTY MANAGEMENT FOR AFFORDABLE STRATA HOUSING. PLANNING MALAYSIA, 21.
• JFM (2023). Block Management in London, Reading & All Home Counties | JFM Management. [online] Available at: https://www.jfm-management.co.uk/?gad_source=1&gclid=CjwKCAiAqY6tBhAtEiwAHeRopQsHLAvPpPNMwmlwiiYbfZqtJ0FmmNuz6CclH0eOTbVIt9MW33l3ABoCTJYQAvD_BwE [Accessed 14 Jan. 2024].
• Lao, X., 2021. Property Management of Affordable Housing: A Resilience Perspective. WIT Press.
• Leung, L., Hepburn, P., Hendrickson, J. and Desmond, M., 2023. No Safe Harbor: Eviction Filing in Public Housing. Social Service Review, 97(3), pp.456-497.
• Muczyński, A., 2022. Organizational model of municipal housing stock management in the contracting system–A case study of Poland. Land Use Policy, 115, p.106049.
• Muczyński, A., 2023. Potential impact of property management on the market value of dwellings in multi-owned housing. Journal of Housing and the Built Environment, pp.1-21.
• Rendall & Rittner (2023). Professional Property Management services for Housing Associations. [online] Available at: https://www.rendallandrittner.co.uk/who-we-work-with/housing-associations/ [Accessed 14 Jan. 2024].
• Sharam, A., McNelis, S., Cho, H., Logan, C., Burke, T. and Rossini, P., 2021. Towards an Australian social housing best practice asset management framework. AHURI Final Report.
• She, T.J., Aini, A.M. and Zyed, Z.A.S., 2022. PERFORMANCE MEASUREMENT PRACTICES IN PROPERTY MANAGEMENT OF PUBLIC HOUSING MALAYSIA. PLANNING MALAYSIA, 20.
• Zalejska-Jonsson, A., 2020. Does facility management affect perception of building quality? A study of cooperative residential buildings in Sweden. Facilities, 38(7/8), pp.559-576.